The Holden Comprehensive Cancer Center at the University of Iowa is seeking a Clinic Services Specialist to schedule patient appointments and visits in multiple outpatient clinics using the EPIC system. Will perform scheduling, reception functions and telephone coverage in the Clinical Cancer Center including obtaining and/or completing documentation and providing factual information requiring knowledge of both the assigned and related work areas. Included in general functions are co-pay collection, appointment scheduling face to face, use of the work queue, and coordination with multiple departments.
Duties to include:
Schedule patient appointments and tests and coordinate appointments with other University of Iowa Health Care departments utilizing the EPIC systems to check and verify appointment availability, assuring compliance at all times with established guidelines.
Answer incoming clinic calls, field and answer questions, schedule appointments, route calls and relay messages appropriately. Work with numerous distractions and interruptions.
Perform reception coverage; assist with patient appointment check in process through the Epic systems; greet patients upon arrival to the clinic; answer questions in a manner that applies service excellence principals; update patient address, phone, insurance, MSP data and caregiver information; assure patients complete and/or sign all appropriate documentation.
Facilitate patient flow within the clinic and hospital through utilization of the Epic Department Appointments Report; direct patients to appropriate waiting areas; assist patients with directions to other UI Health Care clinics; provide patients with parking validation.
Collect patient insurance co-payments at time of check in; accordance with established University of Iowa Health Care policies; close daily batch and print appropriate paperwork for business office; complete variance reports
Maintain personal cash drawer, following set University of Iowa policies and guidelines.
Assists with resolving immediate scheduling issues by working directly with clinical supervisor.
Notifies supervisor of unresolved scheduling issues.
Serves as an intermediary between patients and nursing personnel regarding scheduling concerns and medical needs.
Coordinates appointment for other University of Iowa Health Care departments as needed.
Contribute ideas and seek ways to improve assigned processes.
May perform other duties as assigned.
UI Health Care Core Values (WE CARE)
Welcoming
We are welcoming to the community, partners, staff, and patients utilizing the collective strength of our people.
Excellence
We achieve and deliver our personal and collective best in the pursuit of quality and accessible health care, education, and research.
Collaboration
We collaborate with health care systems, providers, and communities across Iowa and the region as well within our UI community. We believe teamwork- guided by compassion- is the best way to work.
Accountability
We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
Respect
We create an environment where every individual feels safe, valued, and respected, supporting the well-being and success of all members of our community.
Empowerment
We commit to fair access to research, health care, and education for our community and opportunities for personal and professional growth for our staff and learners.
SUPERVISION RECEIVED:
Supervision received from the HCCC Clinic Services Coordinators
SUPERVISION EXERCISED:
May provide training and functional and/or administrative supervision for students and temporary staff.
University of Iowa Health Care—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. Each day more than 12,000 employees, students, and volunteers work together to provide safe, quality health care and excellent service for our patients. Simply stated, our mission is: Changing Medicine. Changing Lives.®
Holden Comprehensive Cancer Center is Iowa’s only NCI-designated comprehensive cancer center. The NCI designation recognized our cancer center, and its research scientist, physicians, and other health care professionals, for their roles in advancing cancer research that impacts on our ability to prevent, detect and treat our patients with cancer. Not just a floor, or a building, or even confined to a single college. Holden Comprehensive Cancer Center coordinates all cancer-related research, education, and patient care by faculty from 41 departments and six colleges, as well as UI Clinics and UI Children’s Hospital.
Percent of Time: 100%
Pay Grade: 3A
https://hr.uiowa.edu/pay/guide-pay-plans
Schedule: Monday- Friday, 8:30am-5pm with 30 minute lunch
Benefits Highlights:
Regular salaried position located in Iowa City, Iowa
Fringe benefit package including paid vacation; sick leave; health, dental, life and disability insurance options; and generous employer contributions into retirement plans
For more information about Why Iowa?, click here
Required Qualifications
Desirable Qualifications
Application Process: In order to be considered, applicants must upload a resume and cover letter(under submission relevant materials) that clearly address how they meet the listed required and desired qualifications of this position.
Job openings are posted for a minimum of 14 calendar days.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification.
References: Five professional references will be requested and required at a later step in the recruitment process
This position is not eligible for University sponsorship for employment authorization.
With additional questions, please reach out to Sarah Waldschmidt at sarah-waldschmidt@uiowa.edu
