SUMMARY
Develops and executes quotes for National Accounts from the Customer Service Center. Duties include but are not limited to: frequent contact with National Accounts, interface between Pella Corporation, Pella National Accounts (NA), and Pella Sales Representatives. Required response to quote inquiries: i.e., incoming requests and calls. Must be able to demonstrate exceptional organizational skills, prioritize, and coordinate tasks to meet deadlines. This position requires excellent interpersonal, written and verbal communication skills. Job requires decision-making skills. A complete understanding of the Pella product offering and its applications are required to perform the job. While this position offers a flexible work environment, candidates must be local to the Pella, IA area as on-site training is a requirement.
Hours: 8:30am-5:00pm M-F
Training: 3 Months; On-Site in Pella, IA
Compensation: The pay range for this role is $16.65/hour, with eligibility to receive other supplemental earnings such as over-time. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, experience, specific work geography, as well as internal equity and alignment with market data.
As a member of the Pella Family of Brands, you will be eligible for company sponsored benefits that include healthcare, dental, vision, paid vacation, a generous 401(k) plan, tuition assistance, and much more.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Responsible for preparing and verifying domestic quotes through PQM software, which supports total customer satisfaction, both internally and externally. Required to develop knowledge to perform variance quotes within PQM.
Responsible for receiving and acting upon all contacts, National Accounts (NA), and NA Sales Representatives relating to any customer concerns regarding existing quotes and/or new quote requests. Required to maintain excellent customer relationships with all internal and external customers.
Expected to analyze information from consumer documentation and exercise a high degree of professionalism and accuracy to ensure that both the customer’s needs and the corporation’s well being are taken into consideration.
Works closely with National Accounts and Architectural Services to provide needed information to complete quotes that contain special requests for Pella products.
Of utmost importance, must be detail-oriented, ability to stay focused, check for accuracy (dimensions, pricing, etc), and be able to initiate a quote from an email noting sizing and product, Architectural Plans, and/or window schedules.
Extensive knowledge of competitor’s product is preferred, to properly convert into Pella products.
May be required to make multiple revisions to an existing quote. If an erroneous quote is generated, Pella Corporation becomes financially responsible for this costly inaccuracy.
During peak periods, this person will experience frequent interruptions, and must maintain a professional demeanor for continuous customer support/satisfaction.
Must be able to perform under stringent 24 hour turn around time in which quotes must be completed.
Required to develop a working knowledge of Pella products and accessories. With this working knowledge, will be able to communicate intelligently and accurately with consumers on technical issues.
Expected to maintain a detailed and accurate notes of all communications between themselves and National Account stores, in the event an order discrepancy or collection problem on an invoice should arise at a later date.
In addition, will assist with the training of new personnel added to the department.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
One year certificate from college or technical school; or Associate's Degree (A.A.) or equivalent from two-year college or technical school is preferred; and/OR three to six months related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and interpret documents such as Architectural Plans, emails, Standard work documents, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts. Ability to apply concepts of basic math.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
COMPUTER SKILLS
PQM, OSC, Word, Excel and Power Point.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms. The employee must lift and/or move up to 25 pounds-not common. Specific vision abilities required by this job include close vision, computer screen, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, in office.
