Lead Contractor Coordinator

Step into a future fueled by innovation, sustainability and purpose. At our Fortune 1000 diversified energy company, we’re not just shaping a cleaner energy future, we’re building a workplace where you can thrive. Join a team that values community, flexibility and growth, and enjoy competitive pay, comprehensive benefits and a culture that supports your personal and professional development. Let’s energize the future together.
New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking a Lead Contract Coordinator to supervise and coordinate company construction activities to ensure projects are completed safely, efficiently, on schedule, and in a cost-effective manner. Serve as the primary liaison between the Company, customers, and contractors, fostering clear, consistent communication and a high level of customer satisfaction throughout all phases of construction. Monitor, analyze, and maintain contractor performance metrics, including productivity and timeliness, to support operational effectiveness. Oversee all aspects of construction-related customer concerns and complaints, managing the resolution process from intake through completion while coordinating with internal stakeholders to ensure timely and effective outcomes.
Major Responsibilities:
• Direct and oversee the daily activities and performance of Construction Coordinators, providing guidance, support, and accountability to ensure operational excellence.
• Coordinate construction activities between customers, contractors, municipalities, and internal stakeholders to ensure work is completed safely, efficiently, on schedule, and in a cost-effective manner.
• Support Construction Coordinators in establishing mutually agreeable installation schedules for customers, builders, contractors, and company personnel.
• Administer and maintain the Company's Blanket Permit Program, ensuring compliance with municipal requirements and permit obligations.
• Develop and maintain strong working relationships with municipal representatives to support and expand the effectiveness of the Blanket Permit Program.
• Investigate, manage, and resolve construction-related customer concerns and complaints in a fair, timely, and customer-focused manner.
• Build and maintain effective relationships with municipal, county, and state agencies, as well as engineering and consulting firms, to support construction operations and project coordination.
• Lead and facilitate regular contractor meetings to review project status, address issues, and coordinate upcoming work.
• Develop, maintain, and enhance reports, queries, and Power BI dashboards to support contractor forecasting, workload planning, and operational performance tracking.
• Generate and maintain reports identifying upcoming construction work to aid contractor resource planning and scheduling.
• Administer communication processes and systems, including coordination with Engineering and IT to maintain customer notification tools such as automated outbound messaging.
• Collaborate with Customer Service, IT, Marketing, and other departments to research, develop, and implement new customer communication strategies that improve the overall customer experience.
• Serve as the liaison between the department and Sales, Distribution Operations, and other business units to ensure the effective coordination of contractor-related construction activities.
• Prepare service work orders as needed for new business installations, service renewals, and other construction-related activities.
• Monitor and maintain records related to contractor performance, including work quality, productivity, safety, timeliness, and restoration activities.
• Assist in resolving contractor billing discrepancies and first-level billing disputes between contractors and the Company.
• Support cross-functional initiatives by preparing reports, analyzing data, and assisting with departmental and company-wide projects.
• Perform other duties and special projects as assigned by management.
Position Requirements
• Associate degree required; Bachelor's degree preferred. Equivalent combinations of education and relevant experience may be considered.
• Minimum of 7 years of experience in utility construction, operations, project coordination, scheduling, or a related field.
• Working knowledge of UCIS, Maximo, or similar work management and work order systems.
• Experience with project management software, such as Microsoft Project, preferred.
• Proficiency in database management, reporting tools, and data analysis; experience with Power BI preferred.
• Strong analytical, organizational, and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to work independently while building and maintaining effective relationships with internal and external stakeholders.
• Excellent interpersonal, verbal, and written communication skills, with the ability to effectively interact with customers, contractors, municipal agencies, and cross-functional teams.
Location type is Hybrid, 3 days onsite, 2 days remote.
Other Details:
Compensation: Expected base pay range for this role will be $92,500- $125,000.
Base pay is based on several factors including, experience, skills, and knowledge.
This role will be eligible to participate in an annual short term incentive program.
• Benefits That Support You
• Day one medical coverage, including prescription, vision and dental plans, so you’re supported right away.
• Our 401(k) plan has a generous company match to help you invest in your future.
• Direct Stock Purchase Plan (with optional payroll deduction for employees).
• Wellness perks, including free on and off site fitness centers and other programs to keep you feeling your best.
• A confidential Employee Assistance Program to support your wellbeing.
• Professional development and tuition reimbursement to help grow your skills and advance your career.
• Vacation and company-paid holidays, so you can rest and recharge.
• Flexible work arrangements with many roles offering hybrid options based on job responsibilities
New Jersey Resources is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, gender identity and/or expression, national origin, disability, veteran, or other protected status.