Software Development Specialist 3 (Salesforce Developer)

About us

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov. 

Location Requirements 

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions.  Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space. 

The Department of Children and Youth (DCY) is seeking an experienced Salesforce Developer to join our application development team. In this role you will contribute to the development, support, and enhancement of our Salesforce applications. You will collaborate closely with Salesforce App Dev manager, Senior Developers, Business Analysts and Integration team to ensure Salesforce platform remains stable, scalable and efficient. 

Salesforce Development 

• Develop, customize, enhance sales force applications using Apex classes, triggers, Lightning Web Components (LWC), Flow, visualforce and SOQL/SOSL and Omnistudio Components (Flexcards, Omniscripts, DataRaptors, Integrations Procedures) 
• Proficiency using VS Code IDE for Salesforce development (including Salesforce Extensions Pack) 
• Perform code reviews and ensure agency standards are met 
• Translate the business requirement into technical designs and deliver solutions that follow the Salesforce best practices. 
• Build and maintain integrations between salesforce and external systems using APIs, middleware and integration tools. (Eg – Mulesoft) 
• Provide ongoing production support, including troubleshooting, and issue resolution for Salesforce and related IT systems
• Stay updated with Salesforce releases, new features, and industry trends 
• Follow established development standards, coding best practices, and version control processes 
• Coordinate unit and system testing, manage debugging and defect tracking, and support user acceptance testing. 
• Use ServiceNow to manage incident tickets, communicate activity status, track problem resolution, and document remediation progress. 
• Strong understanding of Salesforce DevOps practices, including CI/CD pipelines, version control (Git), deployment automation, and release management. 
• Perform additional responsibilities and tasks as assigned 

Salesforce Admin 

• Manage day to day configuration and maintenance of the Salesforce platform 
• Perform sandbox refreshes as assigned 
• Create and update users, roles, permission sets, profiles, and security settings. 
• Monitor data quality and perform data imports, updates, and deduplication 
• Perform deployment activities. 

Preferred Qualifications 

• Salesforce Platform Developer I (PDI) certification; PDII is a plus. 
• Experience with DevOps tools such as Gearset, Git, Copado. 
• Experience working in Agile/Scrum environments 
• Experience with Public Sector Solution Object model/Omnistudio Components

Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Background Check Information

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of posted positions

You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to DCY.HumanResources@childrenandyouth.ohio.gov.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

60 mos. combined work experience in any combination of the following: assuring requirements are defined and approved, performing code reviews and ensuring application development standards are met including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

-Or completion of associate core program in computer science or information systems; 42 mos. combined work experience in any combination of the following: assuring requirements are defined and approved, performing code reviews and ensuring application development standards are met including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

-Or completion of undergraduate core program in computer science or information systems; 36 mos. combined work experience in any combination of the following: assuring requirements are defined and approved, performing code reviews and ensuring application development standards are met including 12 mos. work experience in the primary technology as specified by the agency position description & job posting.

-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.

Job Skills: Software Development/Implementation

The Ohio Department of Children and Youth does not provide employment-based visa sponsorship.

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.

Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.

Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.