Patient Coordinator

Key Responsibilities:

• Serve as the primary liaison between patients, caregivers, clinical staff, and internal departments, ensuring clear and timely communication throughout the care continuum.
• Conduct home visits to build and strengthen patient relationships, initiate homecare services, and gather necessary compliance documentation.
• Attend and advocate for patients at physician appointments, providing program information and ensuring appropriate home care and DME arrangements.
• Manage a caseload of 50+ patients, collaborating with patients, families, and healthcare providers to oversee medical documentation and renewals.
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses.
• Conduct weekly, biweekly, and monthly phone check-ins with nurses and home health aides to coordinate patient care.
• Collaborate with a care team of two peers and a lead under the supervision of the Care Team Director. 
• Update and upload documentation in Salesforce and Igea/Axxess EMR within 24 hours of home visits, ensuring full compliance.
• Assist in the preparation and processing of patient assessments and care plans.
• Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date.
• Work and train with onsite nurses for charting and incident reporting; document incident reports as needed.
• Pull and review data, reports, and performance metrics to support team goals and quality standards.
• Provide exceptional customer service and build genuine, compassionate relationships with patients.
• Step in for other care team roles as necessary; manage night/weekend on-call based on patient needs.
• Meet and exceed established performance metrics. 

Required Qualifications:

2–5 years of customer service and/or case management experience, preferably in a healthcare or home health setting.
High school diploma or equivalent.
Valid New Mexico driver's license, current auto insurance, and dependable personal vehicle for patient visits.
Ability to travel 3–4 days per week (up to 1,500 miles/month).
Computer literacy — comfortable using tablets and laptops as primary daily tools.
Proficient in MS Office Suite (Outlook, Word, Excel, PowerPoint), including basic spreadsheet and report analysis.
Strong written and verbal communication, interpersonal, and presentation skills.
Excellent organizational and time management skills with the ability to manage a high-volume caseload. 
Proven ability to work independently and efficiently with minimal supervision.
Understanding of HIPAA regulations and commitment to maintaining patient confidentiality.
Flexible availability outside of normal business hours as patient needs require.
Must successfully complete a mandatory background check through the New Mexico Department of Health. 
Preferred: 
Associate's degree or higher in health administration, social work, or a related field.
Experience with Salesforce CRM or similar platform.
Familiarity with Igea/Axxess EMR system (training provided).
Background in case management, social work, or home health coordination.
Medical terminology knowledge.
Experience pulling and interpreting operational reports and performance data. 

Core Competencies:

• Patient-centered mindset with a compassionate, relationship-driven approach.
• Strong advocacy skills — comfortable representing patients in clinical and administrative settings.
• High emotional and social intelligence.
• Energetic, outgoing, and adaptable in a fast-paced, ever-changing environment. Strategic thinking and sound judgment in ambiguous situations.
• Active collaboration within a multidisciplinary care team.
• Strong reading, writing, and documentation skills. 

Benefits & Perks:

• Competitive hourly rate: $24 – $28/hour based on experience.
• Paid Time Off with additional hours accrued annually based on tenure.
• Sick Leave and Bereavement Leave.
• 9½ Paid Holidays + Floating Holidays + Your Birthday off.
• Overtime pay at time and a half.
• Comprehensive benefits package (Medical, Dental, Vision, Life Insurance) effective after first full month — company covers 100% of dental, vision, and term life.
• 401(k) Plan with company match.
• $150 annual Lifestyle Reimbursement (gym/fitness, Costco/Sam's Club, Amazon Prime, and more). 
• Modern Health mental wellness platform for you and your dependents.
• Competitive mileage reimbursement (federal reimbursement rates)
• Tuition Reimbursement Program.
• $100 monthly cell phone reimbursement (after 1 month of employment).
• Employee Assistance Program and Employee Appreciation Program.