Responsible for ensuring the safety and protection of the guests, employees and hotel/casino property.
Provide security and protection for guests and property
Present & maintain a positive, professional appearance at all times
Knowledge & information regarding Casino promotions and downtown events
Proactive and positive interaction with Guests and Employees
Officers will stand a majority of the time to better observe activities in the area
Transact monetary exchanges in compliance Regulations as required
Operate the Security Information Booth as required
Maintain surveillance of the Casino Cage and surrounding area
Replace boxes on gaming tables after the count has been completed
Use of computer skills and security reporting system
Prepare detailed reports on incidents that occur on and off property
Administer first aid and assist injured guests and employees
React promptly to disturbances at any location as required
Observe and react to individuals suspected of illegal activities
Conduct regular foot patrols throughout the property
Other job related duties as assigned
Exemplifies our core values, family style service, our mission and vision
Exemplifies our DEI (diversity, equity, inclusion) culture
Perform other job related duties as assigned
Must possess basic computer skills
Understand and comply with all company and departmental rules and regulations, policies and procedures
Skill in establishing and maintaining effective working relationships with staff and guests
Ability to maintain confidentiality of sensitive information
Ability to diffuse confrontational situations in a calm and professional manner
Ability to read, write, and communicate verbally in English
Knowledge of common safety hazards and precautions to establish a safe work environment
Education: High School diploma or equivalent.
Experience: Prior Hotel Casino/Security experience preferred. Excellent guest relation skills.
Certificate/License: Nevada State Gaming Work Card, Valid Nevada Driver’s License, Alcohol Awareness Card (AES) required. Possess or be able to qualify in the certification of CPR and AED (Automated External Defibrillator)
ADDITIONAL REQUIREMENTS
Work is performed in an area, which may be unusually hot, cold, noisy, smoky, dimly lit or brightly illuminated
May require working at a level of 4 ft. above floor level, in confined areas, around moving objects, in high places and on slippery surfaces
May come into contact with vibrations, solvents/oils, fumes/odors and dirt/dust
Requires use of electrical devices, mechanical devices and computer equipment
Constant verbal and frequent physical contact with staff and guests
Regular, predictable attendance and the ability to work flexible hours
Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 stairs)
Requires frequent standing, walking, bending, stooping and reaching from floor level to 12 ft. high, climbing ladders and stairs, lifting, transporting, pushing, pulling and maneuvering large loads weighing up to 100 lbs., eye hand coordination and manual dexterity; use of hand and power tools
Requires normal sense of smell, touch and sound, normal vision range; the ability to distinguish letters, numbers and symbols
Requires communicating by telephone, beeper and radio in English
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
