Provides excellent customer service to guests when registering or checking out. Coordinates required Front Desk responsibilities to ensure accurate guest registration. Coordinates with Hotel Training Manager to train new hire desk clerks. Complete necessary daily reports in a timely manner. Assists Front Desk employees with questions or problems that may arise. Supports the Hotel Manager. Provides positive comments to employees as well as corrective comments to negative actions. Maintains daily break schedule. Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies.
Completes duties as assigned, acts as a role model always presenting oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all company policies, regulatory and state/federal laws.
Process check-in and check-out transactions for guests.
Assist guests with questions about the city and property.
Assist guests with booking dinner, show, etc. when necessary.
Assists with guest service recovery when possible.
Maintains and Upbeat and Positive attitude at all times.
Responsible for being apprised of current events in hotel to assist guests.
Acts a liaison on behalf of the guest to expedite guest requests.
Maintains a professional and courteous attitude towards all guests (internal and external).
Anticipating guests needs and guest expectations.
Supervise team.
Able to work any shift.
Able to stand for long periods of time.
Experience in Front Desk or VIP services and/or LMS/CMS preferred.
Must possess excellent customer service, communication and multi tasking skills.
High School diploma or equivalent required. College degree preferred.
Minimum one-year customer service experience required, prior supervisory experience preferred. Previous Hotel, Room Reservations, and/or PBX experience would be a plus. 4 year college degree preferred
Must possess excellent oral and communication skills. Must be able to get along with co-workers and work as a team. Must present a well-groomed appearance. Must be able to work any day of the week any shift.
Must be 21 year of age
