Convenience Store Assistant Manager

JOB TITLE: Convenience Store Assistant Manager

DEPARTMENT: Operations

REPORTS TO: Convenience Store Manager

SUPERVISES: Convenience Store Associates

Company Mission Statement: “Run the Best Store in Town!”- Mr. Jack C. Smith, Founder,

K-VA-T Food Stores, Inc.

ESSENTIAL JOB FUNCTIONS:

• Always provide efficient and courteous service to customers, ensure all associates of the
• convenience store providing courteous service to customers.
• Assist in overall operations of convenience store, acting as the manager in charge in the store
• manager’s absence.
• Assist in product transfers from stores, product ordering, receiving product, and stocking
• product.
• Assist in receiving DSD deliveries and ensuring all policies are followed.
• Checking, completing, and sending reports, documents, and paperwork via written, verbal, or email to the appropriate persons as directed by the store manager.
• Oversee and monitor accurate retail pricing within guidelines.
• Understand and enforce all local and state health department rules and practices as well as
• federal OSHA guidelines and company HACCP policy.
• Ensure all aspects of company policy and procedures in regards to good business and
• department practices are followed.
• Follow company policy regarding Lottery and Lotto sales, assist in lottery reporting, inventory,
• and compliance.
• Know and enforce company dress code policies including proper use of name tags.
• Enforce fund-handling procedures for safety and loss prevention necessity including bank
• deposits and safe deposits.
• Assist in good inventory practices, to control shrink in the c-store and assist in preparing store
• for inventories.
• Scan and ring customer orders according to company policy.
• Receive and be accountable for all funds taken for each transaction.
• Assist in keeping all areas inside and outside of convenience store clean.
• Know and follow all state and local laws regarding cigarette/tobacco sales.
• Know and follow all state and local laws regarding alcohol sales.
• Know and follow all federal laws regarding food stamps.
• Know and follow all coupon handling procedures. 
• Follow company check cashing and tendering policies.
• Follow company policy regarding the sale of money orders.
• Accountable for security of all safe combinations, key, and numbers always entrusted to you.
• Perform Computer Room duties, as needed, including all reporting and balancing of register tills.

ADDITIONAL JOB FUNCTIONS:

• Assist with stocking and ordering of store products (candy, cigarettes, chips, motor oil, drink
• coolers, etc.).
• Assist with foodservice operations, including ordering, food service production, and food
• service inventory.
• Assist with store transfers and receiving of product.
• Cleaning the concrete area around the pumps of the fuel station daily with approved methods.
• Replace misplaced items to the proper location.
• Collect trash as needed.
• Keep paper towels and windshield wiper fluid stocked at pumps.
• Maintain a clean and supplied public restroom area.
• Keep pumps clean.
• Brew coffee as needed throughout the day.
• Clean food service equipment at night (coffee urns, fountain drink machines, milkshake
• machines).
• Stock food service supplies and store supplies as needed (fountain drink cups, straws, coffee
• cups).
• Assist in keeping food service area sanitize and stocked.
• Other duties may be assigned as needed.

EQUIPMENT:

• Registers, Scanners, and Card Readers
• Telephone
• Calculator
• Fuel Pumps
• Veeder Root Meter
• Lottery Terminal
• Western Union Money Order Machine
• Coffee Brewing Equipment and Food Service Drink Equipment
• Fire Extinguisher
• Security Camera Systems
• Food Service Equipment: ovens and roller grill
• Personal Computer and Software
• Ordering and Inventory Handhelds

COMMUNICATION REQUIREMENT:

• Must be courteous and positive in all interactions while representing K-VA-T Food
• Stores, Inc.
• Complete daily activities and stay on monthly schedule.
• Provide information for tracking and procedural development.
• Must be able to communicate effectively, both orally and in writing with customers,
• supervisors, and associates.

WORKING CONDITIONS:

• Normal smoke-free office and retail environment.
• Adequate lighting and ventilation.
• Normal temperature level and noise level for typical office and retail environments.
• Routinely working at heights from ladders and lifts.

SAFETY REQUIREMENTS/HAZARDS:

• Exposed to potential for physical injury. All recognized governmental, industry and K-VA-T safety
• procedures must be followed.
• Exposed to chemicals, liquid, and gas. All recognized governmental, industry and K-VA-T safety
• procedures must be followed.
• Exposed to heat and cold. All recognized governmental, industry and K-VA-T safety procedures
• must be followed.

WORK LOCATIONS:

• Individual K-VA-T Food Stores, Inc. Convenience Store in assigned location.

WORK SCHEDULE:

• Critical failures that will affect product sales must be performed as needed, regardless of
• schedule and time of day.
• Planned work that will affect store operations will have to be coordinated with the stores to
• work around the retail operations.
• The payroll week runs from Saturday until Friday.

PHYSICAL DEMANDS:

Job Requirements (in an 8-hour workday)

• Sit – Not at all
• Stand – Frequently
• Walk – Frequently

Movements

• Bend/stoop – Frequently (up to 4 hours)
• Reach above shoulder level – Occasionally (up to 2 hours) • Pushing/pulling – Frequently (up to 4 hours)

Weight Carried

• Up to 10-lbs. – Frequently (up to 4 hours)
• 11 to 25-lbs. – Frequently (up to 4 hours)
• 26 to 50-lbs. – Occasionally (up to 2 hours)
• 51-lbs. and up – not at all

Weight Lifted

• Up to 10-lbs. – Frequently (up to 4 hours)
• 11 to 25-lbs. – Frequently (up to 4 hours)
• 26 to 50-lbs. – Occasionally (up to 2 hours)
• 51-lbs. and up – not at all

Hands Used for Repetitive Action, such as:

• Simple/light grasping (up to 6 hours)
• Firm, strong grasping (up to 2 hours)

VISUAL DEMANDS:

• Must possess ability to effectively and efficiently view computer screen, printed reports,
• product ingredient labels, and product date codes
• Ability to read small print
• Ability to see under normal retail store lighting and office environment

MENTAL DEMANDS:

• Must possess ability to handle stressful situations of a fast-paced and demanding environment
• Requires the ability to understand and follow verbal and/or written instructions
• Perform routine tasks and have constant contact/interaction with many people daily
• Must be able to make immediate decisions using sound judgment at all times
• Position requires the use of math skills, basic record keeping, computer skills, money-counting
• skills, and the ability to interpret data

ACCOUNTABILITIES:

• Oversee and monitor department physical inventory counts according to company guidelines
• Must be able to maintain a high level of strict confidentiality
• Must meet productivity standards

DECISION DISCRETION:

• Make store-level decisions based on sound judgment and situation, asking for clarification from
• direct supervisor when necessary
• Must be able to read case labels and select merchandise from correct slot to meet productivity
• and service standards.

JOB QUALIFICATIONS:

• High School Diploma or General Education Degree (GED); or an equivalent combination of
• education and experience.
• Minimum of one (1) year of leadership experience in a retail or customer service setting.
• Must have good verbal and written communication skills
• Ability to provide motivation and leadership to associates storewide in a fair and impartial
• manner.
• High degree of analytical skills, and the ability to delegate and be self-directed
• Excellent written and verbal communication skills
• Strong organizational, time management, and project management skills
• Technically skilled in basic retail computer systems including related software
• Develop and maintain client relationships and strategic partnerships
• Dress according to company policy
• Ability to understand and follow verbal and/or written instructions, perform routine and
• repetitive tasks and have constant contact/interaction with various levels of individuals daily
• Ability to attend on-site work during normal business hours, in the typical work week, as well as
• extra time as needed to fulfill job duties

The foregoing job description is not to be construed as a complete list of the assignments that may be

given to any associate. Other reasonably related duties may be assigned, as required, which are not

specifically listed in the job description. Associates may be cross-trained in other areas.

K-VA-T Food Stores, Inc. reserves the right to revise, or change, this job description as the need arises.

The foregoing job description does not constitute a written, or implied, contract of employment.