Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing. Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
Understand and perform ordering functions with primary and secondary wholesalers
Understand and follow the company guidelines on computerized inventory management, control, and ordering of all medications, devices, supplements and supplies
Maintain departmental standards including keeping clean and organized work stations and customer waiting areas
Count, measure and prepare specified product using company best practices
Complete billing procedures adequately to assure best value to the customer and the company
Answer phone and triage calls and answer inquiries as appropriate
Understand and adhere to guidelines on accepting and tendering vendor coupons, limits on cash shortages and company shrink guidelines
Understand and follow the company guidelines on the operation of the cash register and follow all cashier handling policies to prevent loss including tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
Assist pharmacist in all responsibilities except those that require a pharmacist’s professional judgement
Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company’s policies regarding the same
Support company health and wellness initiatives
Put away legend orders, including Central Fill deliveries
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum

High School Diploma or GED
Must be 18 years old
Ability to handle highly confidential information
Meets minimum state requirements to perform the functions related to the position

Desired

Any previous comparable experience
Any equivalent experience of a pharmacy clerk
EPRN familiarity

Pharmacy Technician

Key skills

About this role