Strategic Customer Analyst (12-month contract)

The Strategic Customer Analyst is a data‑driven, customer‑facing liaison who deepens partnerships with assigned accounts and turns insight into action. Reporting to the Customer Relationship Team Leader, this role aligns Sales and Supply Chain plans with customer forecasts and activity, translates complex data into clear recommendations, and leads cross‑functional collaboration to improve service levels, minimize non‑compliance, and drive continuous improvement. Success is measured by proactive promotional planning, timely issue resolution, and measurable gains in in‑stock, OTIF, and customer satisfaction, enabled by advanced analytics, crisp communication, and disciplined execution.

• Strengthen business synergies between Irving and assigned customers through strategic customer collaboration.
• Analyze and align customer data and forecasts with internal Sales and Supply Chain teams to optimize engagement and support allocations.
• Conduct promotional reviews and root cause analyses to drive process improvements.
• Lead and implement continuous improvement initiatives.
• Establish and maintain KPIs and data visualizations to monitor customer engagement and performance.
• Review promotional forecasts and coordinate volumes to minimize excess inventory and maximize customer satisfaction.
• Monitor customer activity and inventory levels to ensure targets are met.
• Investigate non-compliance deductions through customer collaboration and review of data.
• Recommend adjustments to customer strategies based on upcoming activities and data trends.
• Drive improvements in service levels by closing gaps between customer expectations and deliverables.
• Maintain strong customer partnerships through ongoing collaboration and communication.

• Post-secondary education in a related field is required.
• 2+ years demonstrated experience in customer-facing supply chain environments, including direct collaboration with customers to understand requirements, resolve issues, and optimize service levels through effective planning, forecasting, and cross-functional coordination.
• Strong ability to assess customer needs, develop actionable recommendations, and drive effective customer focused resolutions. 
• Agile and strategic thinker with the ability to pivot quickly and collaborate across teams to influence outcomes.
• Advanced analytical skills with proficiency in Excel; capable of interpreting and summarizing complex customer data sets.
• Clear and effective communicator with strong presentation and reporting abilities.
• Detail-oriented with sound problem-solving and decision-making capabilities.
• Skilled in managing multiple priorities in a fast-paced environment.
• Collaborative team player with the ability to engage senior stakeholders and lead cross-functional initiatives.
• Self-motivated, dependable, resourceful, and quick to learn.
• Experience with analytical tools such as Excel, Tableau, Power BI, JD Edwards, or RetailLink is an asset.
• Flexible and adaptable to evolving business needs and priorities.

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees.  At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.