Customer Marketing Manager

Figma is a company on a mission to make design accessible to all. They are seeking a Customer Marketing Manager to lead the storytelling efforts through customer and partner narratives, collaborating with various teams to scale these voices across key business moments.

Responsibilities:

• Own the content strategy for customer and partner stories — developing briefs, shaping drafts, and ensuring every piece meets a high bar for quality, clarity, and brand voice
• Source and shape stories that advance Figma's strategic priorities — AI, enterprise, platform, and public-company narratives — with sound judgment about what moves the needle
• Design and direct AI-assisted workflows for sourcing, drafting, and distribution — scaling output while maintaining quality
• Serve as an internal platform for customer storytelling, proactively supporting Product, Editorial, Growth, and Sales with the narratives they need
• Develop repeatable intake, prioritization, and production systems; manage vendor relationships and associated budgets

Requirements:

• 8+ years in content marketing, storytelling, or content program management in SaaS or tech, with a track record of elevating content quality across a team or program
• Sharp editorial sensibility: the ability to recognize a strong story, brief it clearly, and shape others' work with precision and care
• Hands-on experience with Figma and familiarity with design and development workflows, including AI
• Experience running content programs end-to-end: intake, prioritization, production, and distribution at scale
• A bias for action and ownership — you spot what needs to happen, move without being asked, and raise the bar for the work around you