Customer Service/Sales Representative

B&H Industrial is a family-owned, third-generation industrial supply company founded in 1976. They are seeking an exceptional Customer Service/Sales Representative to ensure customer satisfaction and maintain positive relationships with clients.

Responsibilities:

• Manage and assign emails
• Process invoices from suppliers
• Deliver customer invoices
• Receive payments from customers and run credit card transactions
• Enter tracking numbers into ERP and eCommerce websites
• Manage high-volume phone calls from customers and vendors
• Provide verbal and email quotes to customers
• Communicate with vendors to confirm price and availability
• Process orders with vendors and confirm order acknowledgments
• Keep track of backorders and follow up with vendors and customers with ship dates
• Prepare and reconcile monthly payments to vendors
• Keep track of past-due invoices

Requirements:

• E-commerce/Support & Sales: 3 years (Required)
• Excellent verbal, written, and typing skills
• Highly detail-oriented
• Proactive work ethic and communication
• High-level organizational skills
• Friendly and patient demeanor in a fast-paced environment
• Proficient in Microsoft Office
• Experience with eCommerce software
• Ability to maintain confidential financial documentation
• Require minimal supervision to complete work and meet deadlines
• A reliable and fast internet connection is required for this position
• Knowledge of industrial equipment, supplies, filtration, or compressed air equipment is a bonus