French Speaking Customer Service Representative

MCI is a tech-enabled business services company providing customer experience and business process outsourcing solutions. The French Speaking Customer Service Representative will support French-speaking customers through phone, email, and chat, handle inquiries and complaints, resolve issues, maintain customer records, and meet service performance targets.

Responsibilities:

• Provide exceptional customer support to French-speaking customers via phone, email, and chat
• Handle customer inquiries, complaints, and requests in a professional and timely manner
• Accurately capture and update customer information in internal systems and CRM platforms
• Troubleshoot and resolve customer issues while maintaining high service standards
• Escalate complex issues to the appropriate internal teams when necessary
• Maintain detailed and accurate records of all customer interactions
• Meet or exceed individual and team performance targets, including quality, productivity, and customer satisfaction metrics
• Follow company policies, procedures, and compliance guidelines
• Collaborate with team members and other departments to ensure seamless customer support

Requirements:

• • High School Diploma/GED
• • Fluency in French and English (spoken and written) is essential
• • Previous experience in a customer service or call centre environment, preferably within a BPO environment
• • Strong verbal and written communication skills
• • Ability to handle high volumes of customer interactions while maintaining quality service
• • Basic computer literacy and experience working with CRM or ticketing systems
• • Strong problem-solving skills and the ability to remain calm under pressure
• • Must be authorized to work in the country where the job is based
• This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset
• The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds
• • Additional language skills
• • Experience supporting international customers
• • Familiarity with customer service platforms or CRM systems
• • Experience working in a fast-paced, target-driven environment
• • Strong administrative and organizational skills