Full-Time / Part-Time Remote Customer Service Representative

Burjline Builders is a leading telecommunications provider offering digital television, high-speed internet, and digital phone services in the northeastern United States. They are seeking dedicated and customer-focused individuals to join their team as Remote Customer Service Representatives, responsible for providing outstanding support to customers and ensuring a positive customer experience.

Responsibilities:

• Respond to customer enquiries via phone, email, and live chat in a professional and timely manner
• Provide clear and accurate information regarding our products, services, and billing
• Troubleshoot and resolve technical issues related to television, internet, and phone services
• Process new service orders, account changes, and cancellations with high accuracy
• Maintain detailed and up-to-date customer records within our CRM system
• Escalate complex issues to senior team members or other departments when necessary
• Strive to achieve and exceed individual and team performance targets
• Gather customer feedback to contribute to the continual improvement of our services

Requirements:

• Proven experience in a customer service or technical support role
• Excellent communication skills, both verbal and written, with a clear and professional telephone manner
• Strong problem-solving abilities and a talent for troubleshooting technical problems
• The ability to work independently in a remote environment with a high level of self-discipline and motivation
• Proficiency in using CRM software and other standard office applications
• A patient, empathetic, and customer-centric attitude
• A reliable high-speed internet connection and a quiet, dedicated workspace suitable for handling customer calls
• Preferably experience within the telecommunications industry