Business Analyst (Business Professional II)

Sarasota County Government is seeking a Business Analyst to join their Planning & Development Services Administration Team. The role involves driving technology and business solutions, improving business processes, and supporting enterprise applications to enhance services for the community.

Responsibilities:

• Support software implementation projects, system upgrades, and enhancements while keeping projects on track and stakeholders informed
• Coordinate testing activities with business partners, vendors, and technical teams to ensure successful project delivery
• Gather business requirements, facilitate stakeholder meetings, and recommend process improvements that enhance efficiency
• Partner with management to prioritize system enhancements, resolve issues, and support project planning
• Serve as the primary liaison between users, IT staff, and vendors to ensure effective communication and issue resolution
• Develop and execute test plans, user acceptance testing (UAT), and other quality assurance activities to ensure reliable system performance
• Analyze business processes, document requirements, and validate system functionality against business needs
• Troubleshoot application issues, support enterprise systems, and collaborate with technical teams on enhancements and defect resolution
• Create and maintain system documentation, user guides, reports, and data validation tools to support ongoing operations
• Provide production support, including participation in an on-call rotation, while staying current on industry trends and best practices
• Deliver exceptional customer service by assisting users with application support, troubleshooting, and process guidance
• Train and support end users and staff on system functionality, business processes, and testing procedures
• Build strong working relationships with internal departments, external partners, and software vendors
• Learn and understand customer operations to identify opportunities for improved system performance and user experience
• Participate in cross-functional initiatives that support departmental and organizational goals

Requirements:

• Bachelor's degree from an accredited college or university in Information Technology, Business Administration, or a related field with 2+ years of related experience
• OR: 6+ years of professional job-related experience may substitute for formal education at the discretion of management
• 3+ years of experience in business analysis, quality assurance, software testing, or enterprise application support
• Experience gathering business requirements, supporting software implementations, and improving business processes
• Working knowledge of SQL, reporting tools, and software testing methodologies, including user acceptance testing (UAT)
• Familiarity with government software platforms (such as Accela), ITIL practices, or change management principles is a plus
• Strong analytical, problem-solving, communication, and customer service skills with the ability to manage multiple priorities and work independently