Customer Success Manager - US

Insider One is the #1 platform that brings everything marketing and customer engagement teams need in one place. They are seeking a Customer Success Manager to act as the liaison between clients and technology, ensuring clients effectively utilize the platform and achieve their goals.

Responsibilities:

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology
• Help our clients understand their needs and which of our features and products best match their goals and expectations
• Make sure our clients are utilizing our technology at their best so that we can fully provide them with our world-class service. You’ll monitor and facilitate the customer's adoption of our technology
• Work with our data-geeks (aka engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary
• Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization
• Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client
• Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology
• Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues
• Bring new product ideas to the table! As an account strategist, you will be helping our product and design gurus shape our product roadmap

Requirements:

• A university degree in Business, Marketing, Engineering, or related fields
• To have, to some extent, digital marketing–related experience in a customer-oriented position
• Show us that 'you've got what it takes' to collaborate and build strong relationships with customers, especially at the executive level
• Solid verbal and written communication abilities, with positive and energetic phone skills and exquisite listening skills
• Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
• Cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our assistance
• Superior project and time management skills. A keen eye for detail is a plus!
• Passion for testing, measuring, and improving outreach and follow-up effectiveness
• The ability and flexibility to work in a fast-paced startup environment
• Solid understanding of basic web concepts and digital marketing