Success Manager (PDT)

Live Story is a no-code Frontend Creative Platform that empowers users to create and publish enterprise-grade digital experiences. The Success Manager role focuses on driving customer success through onboarding, feature adoption, and ensuring clients maximize their investment in the platform.

Responsibilities:

• Driving success of our customers, including their onboarding experience, feature adoption, and renewal
• Ensuring that customers derive maximum value from their investment in Live Story and optimally use their subscriptions and services
• Providing recommendations based on customer’s infrastructure and use cases
• Process feature requests with a positive can-do attitude
• Engage customers in product betas and case studies
• Develop and foster a trusted relationship to establish and maintain credibility
• Contribute to user documentation to ensure the delivery of successful solutions to client problems and present opportunities