Senior Sales Engineer

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. As a Senior Sales Engineer, you are directly responsible for providing technical and subject matter expertise to the Global Sales Team, playing a key role in winning new business with industry-leading retail and brand clients.

Responsibilities:

• Drive generation of new revenue with new and existing accounts in collaboration with sales and client management teams
• Lead the solutions discovery process for technical, functional, and overall value proposition of our retailer and brand solutions
• Prepare and deliver sales presentations, proofs-of-concept, strategic recommendations, and product demonstrations in person and via screen share-hosted meetings
• Evaluate prospective and current client's business goals, data & systems integration requirements, and recommend effective strategies to meet these needs
• Construct and present ROI analyses and business cases that quantify revenue impact, margin improvement, and risk reduction for economic buyers and C-suite stakeholders
• Engage economic buyers and executive stakeholders throughout the sales cycle, translating technical capabilities into business impact narratives that advance deal progression
• Respond to RFIs and RFPs with well-structured, value-led responses
• Synthesize and prioritize client feedback, competitive, and industry information to evangelize and provide feedback to improve product and service delivery
• Communicate market feedback to product management and services for incorporation to future product developments and service offerings
• Collaborate cross-departmentally to ensure a positive and strategic handoff to service teams sharing documentation of goals and requirements generated during sales cycle

Requirements:

• 3+ years of presales consultative experience OR direct ownership of an ecommerce program generating $10 million+ in GMV, including hands-on management of channel management or marketplace integration platforms
• Must be located in Central or Eastern US time zones
• Driven, polished, technology-proficient professional
• Hands-on experience supporting teams closing six-figure contracts against seven-figure targets
• Proven experience applying a formal value-selling framework (e.g., MEDDICC or equivalent) in complex, multi-stakeholder sales cycles; able to build and defend business cases at the executive and finance level
• Understanding of common client challenges within the retail and/or e-commerce industries
• Knowledge of retail partner ecosystem including marketplaces
• Experience using AI tools (ChatGPT, Copilot, Claude, etc.) to accelerate and elevate your outcomes; including but not limited to communication drafting, data analysis, prompt engineering, and/or documentation
• Bachelor's degree in a related field or discipline
• Technical working knowledge of API integrations (REST & Webhooks)
• Experience with online retail or brand-focused solutions preferred
• Familiar with common enterprise back-end system solutions, configurations and core requirements
• Demonstrated executive presence, with the ability to lead conversations with C-suite and Finance stakeholders to align on business outcomes