Business Systems Analyst - IT Planning & Engagement

Protective Life is a company that helps protect customers against life’s uncertainties. In this role, you will work as part of the IT Planning & Engagement team to translate business needs into technical solutions and support the development of system functionality.

Responsibilities:

• Lead coordination with customers to elicit and translate business needs into detailed functional requirements, then collaborate with development team to design and transition functional requirements into technical solution
• Develop a trusting relationship with customers to better support the business areas on enhancement requests and system-related issues
• Test user stories and ensure all acceptance criteria is met, which may include creating/running queries to generate, validate, and analyze data from various applications
• Work within an agile environment following sprint commitments and release schedules
• Acts as a resource to help define the scope and objectives of moderately complex system-related projects using various analysis, research and fact-finding techniques, and evaluates the proposed new systems or enhancements for estimates and feasibility
• Coordinates and helps define updates to moderately complex critical system data elements and configurable applications, including rules, values, tables and output with some development resource assistance
• Prepares end-user procedures and manuals and provides end-user training for moderately complex new or changed system functionality

Requirements:

• Bachelor's degree in a technical or business-related field or equivalent work experience
• Minimum 2+ years' experience as a Business Systems Analyst or relatable position
• Experience working with business units to define needs, provide analysis and document consequences of change
• Experience collaborating with internal IT teams to define and design application solutions that meet the customer needs and IT best practices
• Strong aptitude to pick up new skills and knowledge through research and perseverance
• The adaptability to work in an ever-changing and dynamic environment and works well under deadlines and pressure
• Ability to think outside the box to provide innovative solutions
• Self-starter that can initiate research and/or contact with others to solve issues
• Exceptional interpersonal skills, including teamwork, facilitation, and collaboration across teams/departments
• Proven problem solving and analytical thinking based on technical experience, judgements and precedents and approaches problems logically and systematically
• Excellent written and verbal communication skills
• Ability to travel as needed
• Experience with Agile methodology and proven ability to transform complex problems into stories
• Working knowledge of various coding languages, including the following: SQL, C#, or JS
• Working knowledge of various software platforms, including Microsoft Dynamics, Contact Center Technology, Application Extender, CMOD, APIM, HP Exstream or Microsoft Power BI
• Understands the moderately complex data structure and database schemas