Product Support Engineer

AcuityMD is a software and data platform that accelerates access to medical technologies. They are currently seeking an inaugural Product Support Engineer to join their Product team and help build their AI context layer while supporting their flagship data products.

Responsibilities:

• Support our commercial teams so our customers are successful by answering the toughest data questions internally around what datasets mean, and the nuanced limitations of how to use them
• Collaborate closely with our engineering team to build our AI data context layer with evals. This requires deep understanding of the data and great technical writing skills. This role should help drive what our eval designs even are to measure agent quality
• Help drive what tooling we need to build in our data products to support data explainability

Requirements:

• 4+ years working in healthcare data products
• 1+ year in roles that had customer facing interactions
• You have some familiarity with SQL or are willing to learn (must be adept in excel analyses if no SQL familiarity)
• Technical writing experience - you have experience putting complex concepts into easy written explanations for non technical stakeholders
• You pay strong attention to detail, communicate clearly and concisely, can reason through use cases, and tell stories using data
• You have a bias towards action
• Experience in product or collaborating with teams that build the product
• AI evals background and experience establishing agentic quality frameworks