Customer Service and Financial Operations Specialist

Informed K12 is seeking a Customer Service & Financial Operations Specialist to support customer service activities and routine financial operations in a remote work environment. This role involves assisting customers, maintaining records, processing transactions, and supporting administrative tasks.

Responsibilities:

• Respond to customer inquiries by phone, email, and other approved communication channels
• Provide accurate information regarding customer accounts and services
• Process invoices, payments, account updates, and other routine financial transactions
• Maintain accurate customer and financial records
• Assist with billing, payment reconciliation, and administrative support
• Work with internal departments to resolve customer issues
• Follow company policies regarding confidentiality and data security
• Complete additional administrative duties as assigned

Requirements:

• High school diploma or equivalent required
• Strong written and verbal communication skills
• Excellent organizational and time management skills
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to work independently in a remote environment
• Must be authorized to work in the United States
• Previous customer service or administrative experience preferred
• Experience using CRM or financial software is a plus