Senior CRM Developer/Engineer

TechSoup is a global nonprofit social enterprise helping NGOs access technology, resources, and funding. As a Senior CRM Developer/Engineer, you will design and implement the technology stack for a global nonprofit operations platform, collaborating closely with the IT team and stakeholders.

Responsibilities:

• Architect and build Functions-based microservices with production-grade reliability (message archiving, distributed locking, tiered retry, adaptive rate limiting)
• Develop and maintain Dynamics 365/Dataverse customizations: plugins, custom APIs, web resources, and data models
• Build and operate integrations across 6+ external systems (Box.com, Zendesk, NetSuite, IRS, CTP/XMAP, Onyx CRM and other Shared Tech Systems)
• Design configuration-driven rule engines enabling business teams to modify qualification and routing logic without code changes
• Implement security infrastructure
• Build ETL pipelines for regulatory compliance data (IRS revocation lists to SQL Server to CRM)
• Create bilingual implementations (C#/.NET + Python) of core services for flexibility and platform reach
• Manage cloud infrastructure: Azure Functions Elastic Premium plans, multi-slot deployments, storage queues, table storage
• Contribute to defining the plan & approach for team
• Quality results aligned with the enterprise architecture
• Work actively with the whole team in preparing documentation, improving tech team capabilities and sharing knowledge regarding past and future implementations
• Report, handle and verify defects
• Recommending appropriate actions for test results
• Close cooperation with Developers and DevOps daily
• Help troubleshoot issues
• Create logs to document testing phases and defects

Requirements:

• At least 3+ years' experience in similar position
• Experience in complex solutions in CRM Dynamics 365/Dataverse
• Experience in Azure Functions
• Experience in Azure Storage (Queues, Tables, Blobs)
• Experience in C#
• Experience in .NET Framework
• Experience in .NET 8
• Experience in Python
• Experience in JavaScript
• Experience in OAuth/SOAP/REST
• Experience in SQL Server/SSIS
• Experience in MSAL
• Experience in PowerShell
• Ability to think analytically and clearly present and justify opinions
• Desire for new challenges
• Ability to communicate freely in English (or on a communicative level, but want to develop in this area)
• Willingness to share knowledge and learn from others