Senior Product Designer

Follett Software is committed to advancing education through technology that empowers educators. The Senior Product Designer will lead the design of intuitive product experiences, collaborating closely with Product Managers and Engineers to ensure solutions are valuable and usable, while also mentoring junior designers and shaping design standards.

Responsibilities:

• Lead product design end-to-end for complex, high-impact initiatives, often spanning multiple products or platform-level concerns, collaborating with product management and engineering to identify the right customer problems, shape the experience approach, and deliver solutions that create measurable value
• Bring clear product design accountability by driving user understanding, workflow clarity, interaction quality, usability validation, and experience tradeoffs in close partnership with Product Managers and Engineers
• Work pragmatically and move with speed, using the appropriate level of fidelity for the problem, favoring progress and learning over perfection, and iterating quickly based on evidence from research, analytics, prototypes, and feedback, and model this approach for the broader design team by sharing frameworks and heuristics that help others make better tradeoffs
• Create the design artifacts needed to move work forward, including flows, wireframes, prototypes, high-fidelity designs, and handoff specifications, while applying and helping evolve Follett design standards, accessibility expectations, and shared components, raising the bar for artifact quality, handoff clarity, and documentation standards across the team
• Partner closely with Product Management & Engineers from early discovery through build and QA to ensure solutions are feasible, well-scoped, and executed with high fidelity to validated design intent
• Drive the definition of modern experience patterns for AI-enabled features, including trust signals, disclosure patterns, uncertainty states, fallback behavior, and other interaction choices that improve clarity and user confidence
• Champion a strong cross-functional product culture by leading critiques, running design reviews, coaching other designers, and establishing team norms that support shared problem solving and post-launch iteration, always balancing user needs, business goals, and delivery realities
• Mentor and support junior and mid-level designers through feedback, pairing, critique facilitation, and informal coaching, helping grow design capability and consistency across the team
• Identify systemic experience problems, gaps in design standards, or workflow inconsistencies across the portfolio, and proactively propose and lead efforts to address them

Requirements:

• Bachelor's degree or equivalent experience in Product Design, UX Design, Human-Computer Interaction, Interaction Design, Graphic Design, Psychology, or a related field, with 5+ years of relevant product design experience required, including a portfolio demonstrating leadership on complex, multi-stakeholder initiatives
• Demonstrated ability to contribute to and evolve design systems, including advocating for new patterns, driving governance, and ensuring cross-product consistency at scale
• Demonstrated experience designing digital product experiences in a SaaS, platform, or workflow-heavy software environment, with a strong portfolio showing problem framing, workflow design, interaction design, visual design, and shipped product outcomes
• Strong ability to work as part of a product trio (Product Design, Product Management, and Engineering), collaborating effectively with Product Managers and Engineers to discover, design, ship, and improve products, including the ability to influence how the trio operates by pushing for earlier design involvement, stronger discovery practices, and better decision documentation
• Proficiency with Figma and modern design and collaboration tools, along with experience using AI tools responsibly to accelerate research synthesis, ideation, prototyping support, and design iteration
• Experience conducting or synthesizing usability testing, customer research, behavioral analytics, and other product signals to inform decisions and improve experiences before and after launch
• Expert understanding of information hierarchy, interaction design, and accessibility, including the ability to set accessibility standards for a team and advocate for inclusive design practices with engineering and product partners, and exceptional communication skills for explaining rationale, tradeoffs, and recommendations across Product, Engineering, GTM, and leadership audiences
• Experience working on platform-level or multi-product design challenges where decisions have broad downstream impact, and a track record of influencing strategy through design-led discovery
• Demonstrated ability to lead design critiques, establish feedback norms, and coach other designers informally or formally, contributing to a culture of craft, learning, and high standards