About R Systems:
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce [India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand]! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
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Job Description:

Position Responsibilities:

The EDI Senior Business Analyst is a hands-on contract position supporting Clients Enterprise Data & Intelligence (EDI) function, blending business analysis with project management discipline. This role reports to the Sr. Director, Enterprise Data Strategy & Operations, and is accountable for analyzing and reconciling open Smartsheet backlog and ServiceNow enhancement and incident items to inform requirements and catalog the variety of demand EDI needs to address including a growing volume of AI requests that require Snowflake data. The analyst formalizes how these requests enter and move through EDI's intake process, designs clean handoffs between EDI and its partner teams as work moves across both agile and waterfall delivery approaches, applies project management best practices to plan, track, and drive the underlying process-improvement and deliverable work, and stands up the operating templates and reporting artifacts EDI leadership relies on for prioritization and status. The majority of this role's time is expected to be weighted toward backlog analysis and formalizing the process and deliverable work that will enable EDI to address new AI requests requiring Snowflake data with the remainder split across operating template rollout and status reporting/facilitation.

Specific Responsibilities:

Backlog Analysis & Demand Cataloging Analyzes and reconciles the 600+ open ServiceNow enhancement and incident items to identify patterns, inform requirements, and catalog the variety of demand EDI needs to address including a growing volume of AI requests requiring Snowflake data. (Day-to-day queue triage and ticket resolution sits with EDI's Portfolio Operations function; this role owns the analysis, requirements, and deliverables that inform and unblock that work.)
Intake Formalization & AI/Snowflake Enablement Formalizes the intake process for new AI requests, with specific focus on requests requiring Snowflake data; defines criteria and routing, and designs clean workflow handoffs between EDI and partner teams across both agile and waterfall delivery methods.
Operating Model Support Supports development and rollout of standardized operating templates and process guidelines across EDI's data and analytics platforms (Snowflake, Power BI, EDW, Cognos, Data Catalog); coordinates discovery sessions with platform owners and documents current- and future-state processes.
Business Partnership Partners with EDI's Business Engagement Partners and Data Process/Quality Experts to translate incoming business requests into structured work with clear scope, owners, and timelines enabling effective prioritization before work is queued.
Facilitation & Reporting Facilitates cross-functional working sessions and triage meetings, driving agendas, capturing decisions and action items, and following through to closure; maintains the status and reporting artifacts EDI leadership relies on for prioritization decisions.
Problem Solving Identifies process gaps or bottlenecks across EDI s methodology workflows and recommends fixes, producing tangible deliverables (templates, playbooks, trackers) usable across EDI's agile-like and waterfall data projects.
Project & Process Management Applies project management best practices to plan and manage process-improvement initiatives end to end defining scope, milestones, and success criteria; organizing and leading status and working meetings; tracking risks, issues, decisions, and action items; and instilling accountability across contributors and stakeholders.

Nice to Haves:

Prior experience analyzing or reporting on ServiceNow (or comparable ITSM/ticketing platform) data in a data or enterprise operations environment.
Familiarity with workflow requests requiring security checks and /or AI/automation-related deliverables.
Experience designing intake or workflow-handoff processes spanning both agile and waterfall delivery environments.
Comfort with BI tools such as Power BI, beyond core Excel/Smartsheet proficiency.

Qualifications:

Strong understanding of project management methodologies and the system development life cycle (SDLC); able to right-size these practices including Agile to fit the initiative and business need.
Strong process design and documentation skills able to turn ambiguous requests into structured, trackable work.
A strong communicator with the ability to tailor content and style for a variety of audiences; comfortable and confident presenting to senior leaders.
Ability to take a consultative approach to understand requirements, drill into details, and resolve issues.
Skilled in building trusted relationships with team members and stakeholders across a matrixed organization.
Ability to effectively address and resolve conflict or misalignment within and across teams.
Driven, proactive, and a do-er with exceptional organizational skills; able to hold contributors accountable for responsibilities and deliverables.
Comfortable multitasking across concurrent initiatives in a fast-paced environment; able to react quickly to shifting priorities.

Experience:

5+ years of experience as a Business Analyst or Project Manager, ideally supporting data, analytics, or enterprise operations teams.
Proven experience managing process-improvement or operational initiatives using project management best practices planning, risk/issue tracking, and stakeholder reporting.
Hands-on experience with ServiceNow or a comparable ITSM/ticketing platform able to analyze, reconcile, and report on ticket data even if not owning the operational queue directly.
Proficiency in Excel and Smartsheet or similar tools.
Experience in Change Management (Prosci) or PMP certification (desired).
S./B.A. or equivalent experience (desired).

Why Join R Systems?

Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

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R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Senior Enterprise Data & Intelligence (EDI) Analyst - Remote

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