Senior Customer Solutions Engineer, Edge AI, AMER

Armada is a leading provider of modular AI infrastructure for edge environments, recognized for its innovative solutions and significant funding. The Senior Customer Solutions Engineer role is focused on ensuring successful customer outcomes through technical leadership and integration of Armada's edge AI platform in complex industrial settings.

Responsibilities:

• Lead Galleon workload activation across industrial customer environments, including OT application onboarding, Armada Edge Platform configuration, and production readiness validation
• Act as the Armada trusted advisor and SME from pilot to production-scale in the United States and Canada, including multi-site and hybrid configurations
• Design and execute OT/IT integration architecture, bridging industrial control systems, SCADA, historian, and process automation layers with Armada’s edge AI platform
• Make real-time technical decisions across hardware, networking, Kubernetes, storage, and GPU layers in constrained industrial site conditions
• Partner with customers to architect end-to-end edge solutions that integrate Galleon infrastructure with existing OT/IT ecosystems
• Conduct site readiness assessments and field surveys across industrial facilities to facilitate frictionless Galleon deployments, including power, network, and physical infrastructure review
• Serve as the primary technical point of contact (L1) for assigned North American customers post go-live
• Own the technical success plan, adoption milestones, and operational maturity roadmap
• Build trusted, long-term relationships with account executives, customer engineering, HW and SW engineering, Product team, as well as data & AI teams
• Lead technical governance discussions, roadmap planning, and platform optimization conversations and collaborates with AEs to deliver QBRs
• Acts as primary contact during escalations
• Build, maintain, and actively drive Joint Success Plans (JSPs) for each assigned customer
• Align deployment milestones, platform adoption, and operational maturity to customer business objectives
• Use the Joint Success Plan as the primary framework for prioritization, execution, risk management, and value tracking
• Regularly review progress against success plans with customer stakeholders and Armada leadership
• Ensure JSPs inform deployment sequencing, adoption strategy, roadmap discussions, and expansion planning
• Surface risks, dependencies, and blockers early and drive resolution with clear ownership
• Accelerate time-to-value in industrial edge environments by driving rapid workload operationalization on the Galleon platform, from initial activation through stable production
• Drive Galleon workload expansion across new industrial applications, operational domains, business units, and physical sites
• Identify and pursue expansion opportunities including additional Galleon deployments and workloads
• Drive improved operational efficiency by integrating workloads into the Armada Marketplace for scalable deployment
• Ensure customer environments remain stable, secure, and production-ready
• Proactively identify scaling risks, architectural gaps, and technical debt
• Coordinate with Product, Engineering, and Support teams to resolve issues efficiently
• Operate confidently within US and Canadian data residency, privacy, and security expectations
• Support customer security reviews, audits, and governance processes
• Balance global delivery standards with regional regulatory and customer requirements
• Maintain disciplined access control, documentation, and operational hygiene
• Act as a senior technical presence for North American customers, setting the bar for execution and customer engagement
• Mentor junior FDEs, TAMs, and delivery engineers as the region scales
• Contribute to deployment standards, runbooks, and repeatable best practices
• Partner closely with the Sr. Director of Customer Success & Delivery, Americas on priorities and escalations
• Work with Sales on expansion planning while maintaining a trusted post-sale posture
• Provide structured feedback to Product and Engineering teams based on real customer usage

Requirements:

• 8+ years of experience in solutions engineering, systems integration, field engineering, or technical customer-facing roles, with at least 3 years in industrial or OT-adjacent environments
• Proven experience with OT/IT integration, including familiarity with industrial protocols (Modbus, OPC-UA, PROFIBUS, or equivalent), SCADA systems, historians, and process automation environments
• Hands-on experience deploying and operationalizing applications at the edge, including containerized workload management, Kubernetes, and distributed infrastructure in constrained environments
• Demonstrated ability to own the full customer technical lifecycle — from solution scoping and workload activation through expansion planning and long-term account ownership
• Willingness to travel across North America as required
• Clear, confident communication style suited for both operational technology (OT) engineers on the plant floor and executive stakeholders in industrial organizations
• Industry background in one or more of: energy (oil & gas, power generation), manufacturing, mining, or aerospace & defense
• Direct experience with industrial edge computing, modular data centers, or ruggedized infrastructure deployed in operational environments (offshore, remote, classified, or hazardous area)
• Experience deploying and operationalizing AI, ML, or HPC workloads on edge infrastructure, including GPU-accelerated compute and real-time inference pipelines in industrial settings
• Familiarity with industrial certification frameworks such as IEC 62443, ISA/IEC standards, NORSOK, DNV, MIL-SPEC, or equivalent regulatory environments relevant to the target industries
• Solutions architecture or pre-sales engineering background, with ability to translate complex industrial customer requirements into edge platform designs and workload activation plans
• Comfort operating with ambiguity and owning outcomes end to end