Associate Customer Success Manager

Anyword is a startup in the AI space helping marketing teams create better-performing content. They are seeking an Associate Customer Success Manager to assist customers in adopting the platform, driving engagement, and maximizing value through proactive outreach and training.

Responsibilities:

• Proactively engage with existing customers through email, calls, and virtual meetings to drive adoption, engagement, and long-term success
• Support customer onboarding, training, and ongoing adoption of Anyword
• Serve as a point of contact for customers, helping answer product, technical, and workflow-related questions
• Identify customers who may benefit from additional support, engagement, or growth opportunities
• Work cross-functionally with Product, Marketing, and Customer Success teams
• Gather and share customer feedback and insights with internal stakeholders
• Analyze customer usage data to identify trends, opportunities, and areas of risk
• Create and maintain customer enablement content, including help center articles, resource center materials, recorded training sessions, and product walkthroughs
• Lead customer training sessions and webinars, including creating on-demand educational content that helps customers get more value from Anyword
• Contribute ideas for improving customer processes, workflows, and the overall customer experience

Requirements:

• BA/BS degree
• Excellent verbal and written English communication
• Strong Excel or Google Sheets skills
• Strong analytical and problem-solving skills
• Ability to execute resourcefully and independently
• High level of dedication and determination
• Outstanding organizational and multitasking skills
• Comfortable with proactive customer outreach via email, phone, and video calls
• Curiosity, coachability, and a growth mindset
• Experience with HubSpot (or equivalent CRM)
• Experience with Tableau or equivalent BI tools
• Previous data analysis experience
• Experience working at a SaaS company