Implementation & Customer Success Coordinator

AEYE Health is seeking an organized and proactive Implementation & Customer Success Coordinator to support the successful onboarding and ongoing management of customers using the AEYE Health platform. This role serves as a key operational partner to both the Implementation and Customer Success teams, ensuring projects stay on track, customers feel supported, and internal teams remain aligned throughout the customer lifecycle.

Responsibilities:

• Coordinate end-to-end logistics for all customer implementations, ensuring timely execution of each project phase
• Schedule and facilitate project kickoff and milestone meetings, gathering the appropriate internal and external participants
• Conduct Zoom calls with new customers to explain the go-live process, set expectations, and address questions
• Request and track equipment orders required for customer implementations
• Monitor project phases using internal tracking tools, proactively identifying and escalating delays
• Schedule and coordinate onsite training visits for new customers in collaboration with the training team
• Communicate project readiness status to internal stakeholders on an ongoing basis
• Draft and send written communications to customers regarding upcoming meetings, milestones, and go-live timelines
• Maintain and update implementation playbooks, checklists, and templates as processes evolve
• Collect and log post-implementation feedback from customers to share with internal teams
• Assist the Customer Success team with scheduling recurring account review calls and ad hoc meetings
• Set up and manage meeting logistics across internal and customer-facing calendars
• Document and maintain accurate customer details, notes, and activity records in HubSpot CRM
• Track and flag renewal timelines to ensure the Customer Success team is prepared for upcoming renewals
• Prepare materials or agendas ahead of customer calls to support productive and well-organized interactions
• Run standard and ad hoc reports from internal platforms, as needed, to support team visibility and decision-making
• Maintain HubSpot data hygiene by ensuring records are complete, contacts are current, and data is consistent and reportable
• Support general administrative needs of the Customer Success team as the department grows