Customer Service | Booking Hotels & Cruises

Evermore Travel is a trusted travel planning company specializing in personalized vacations, hotel accommodations, cruises, and group travel. The company is seeking Customer Service Representatives to research, plan, and secure hotel accommodations for clients while providing responsive support in a remote work environment.

Responsibilities:

• Assist clients in selecting and booking hotel accommodations
• Provide accurate information on hotel amenities, pricing, and availability
• Respond promptly and professionally to client inquiries via phone, email, or online chat
• Maintain detailed and accurate records of client interactions and bookings
• Collaborate with team members to ensure seamless client experiences
• Stay updated on hotel offerings, travel trends, and industry changes
• Attend virtual training sessions and team meetings

Requirements:

• Strong communication and customer service skills
• Friendly, professional demeanor and positive attitude
• Comfortable working independently and managing time effectively
• Basic computer skills and a reliable internet connection
• Interest in travel and helping clients plan memorable stays
• In order To qualify, you must be based and authorized to work in one of the following locations: United States, Australia, Bahamas, Brazil, Cayman Islands, Colombia, Costa Rica, Dominican Republic, Italy, Mexico, Saint Kitts & Nevis, Saint Lucia, Spain, or Trinidad and Tobago
• Previous experience in customer service, hospitality, or sales is a plus but not required