Senior Product Manager I – Monetization & Billing

Smartsheet is a company that empowers teams to manage work seamlessly and scale solutions smarter. They are seeking a Senior Product Manager I – Monetization & Billing who will own the end-to-end systems and workflows that define how Smartsheet monetizes its products, ensuring that monetization models are accurately represented and scalable as the business evolves.

Responsibilities:

• Own the product vision, roadmap, and prioritization for Order-to-Cash and monetization platforms across Smartsheet
• Define how pricing, packaging, and monetization models (subscription, usage-based, consumption, multi-year agreements) are implemented across systems
• Partner closely with Product Engineering, Sales Operations, and Finance stakeholders to understand monetization workflows, constraints, and opportunities
• Steward the end-to-end lifecycle from quote to provisioning to billing to revenue alignment across systems
• Define and evolve entitlement and provisioning models that connect the core product platform with GTM and billing systems
• Ensure reliable integrations and data flows across Salesforce, product platforms, billing systems, and financial systems
• Translate complex monetization and pricing requirements into clear system-level decisions, tradeoffs, and prioritization
• Balance flexibility for new business models with system integrity, auditability, and operational simplicity
• Identify and resolve inconsistencies, inefficiencies, and risks across monetization workflows and system boundaries
• Partner with Engineering teams to design scalable, integration-driven solutions that support evolving SaaS and AI-driven business models
• Establish and monitor metrics that track monetization system health, accuracy, and operational performance
• Communicate roadmap direction, tradeoffs, and system constraints clearly to senior leadership and stakeholders
• Support governance, readiness, and lifecycle planning for monetization-related system changes and enhancements

Requirements:

• Bachelor's degree in Business, Information Systems, Computer Science, or a related field — or equivalent practical experience. An advanced degree is a plus but not required
• 7+ years of experience supporting enterprise systems as a Product Manager, Systems Analyst, or similar role, with increasing ownership and scope
• Strong experience working within Order-to-Cash, billing, subscription, or monetization systems in a SaaS environment
• Deep understanding of SaaS business models including subscriptions, usage-based pricing, consumption models, and revenue workflows
• Experience working across multiple enterprise systems such as Salesforce, billing platforms, and financial systems
• Strong systems thinking and ability to translate complex cross-system workflows and data flows into clear product direction and prioritization decisions
• Experience translating evolving business models into scalable system capabilities
• Strong prioritization skills and comfort balancing business flexibility, technical constraints, and operational risk
• Strong analytical and both verbal and written communication skills with the ability to influence without authority
• Legally eligible to work in the U.S. on an ongoing basis
• Experience supporting or enabling new pricing paradigms, monetization strategies, or platform transformations is strongly preferred