Project Manager, Connected Care

Linus Health is a Boston-based digital health company focused on transforming brain health for people across the world. The Project Manager, Connected Care will lead enterprise customer engagements within the clinical research, pharma, and life sciences space, overseeing customer onboarding, implementation, study execution, ongoing engagement, and long-term customer success.

Responsibilities:

• Serve as the primary point of contact and operational partner for enterprise life sciences customers
• Own the overall health, execution, and success of assigned customer engagements from onboarding through study close-out and expansion opportunities
• Build and maintain strong customer relationships while managing expectations around timelines, deliverables, risks, and dependencies
• Collaborate with customers to define success metrics, adoption goals, and long-term engagement objectives
• Lead recurring customer status meetings, implementation reviews, and operational check-in
• Proactively monitor customer engagement, adoption, and project health to identify opportunities for optimization and expansion
• Educate customers on platform capabilities, best practices, and operational workflows to support successful adoption
• Identify process improvement opportunities and help scale operational best practices across the organization
• Partner with internal teams to align customer needs with product capabilities and roadmap priorities
• Drive issue resolution and escalation management across internal and external stakeholders
• Create and maintain customer-facing and internal project documentation including implementation plans, status reports, meeting notes, and customer knowledge resources
• Provide regular updates on customer health, risks, milestones, customer feedback, and operational performance
• Track and report on key customer success and project metrics, including portfolio health, customer satisfaction, adoption, and delivery performance
• Lead complex customer implementations and study onboarding activities from inception through completion
• Develop and manage detailed project plans, timelines, milestones, dependencies, risks, and deliverables across multiple concurrent customer engagements
• Coordinate cross-functional execution between Customer Success, Commercial, Product, Engineering, Data, and Support teams
• Facilitate data transfers and operational workflows in alignment with customer requirements and Data Transfer Agreements
• Ensure smooth transition and knowledge transfer from Sales to Customer Success and Implementation teams
• Monitor project performance, proactively identify risks, and implement mitigation strategies to ensure successful deliver

Requirements:

• 3–5 years of experience in customer success, project management, implementation management, or client delivery roles
• Experience working with enterprise customers within the pharmaceutical, biotech, clinical research, CRO, healthcare, or life sciences industry
• Experience managing customer implementations, onboarding projects, or operational workflows for SaaS, digital health, or healthcare technology solutions
• Effective communication, presentation, and stakeholder management skills with the ability to build trusted customer relationships
• Demonstrated ability to manage multiple concurrent customer projects in a fast-paced, evolving environment
• Passion for improving the way people care for their mental and physical health
• Experience working cross-functionally with technical and non-technical teams
• Strong organizational skills with high attention to detail and the ability to balance customer needs with operational execution