Customer Service Representative (Remote)

Torentify is a company that connects talented professionals with rewarding remote career opportunities. They are seeking a Remote Customer Service Representative to support clients by providing information about available benefit options and ensuring a positive customer experience.

Responsibilities:

• Communicate with clients professionally via phone, email, text, and virtual meetings
• Respond to inquiries from individuals requesting information about available benefit options
• Schedule, confirm, and follow up on client appointments
• Answer general questions and guide clients through the next steps in the process
• Assist clients with completing basic online forms and required information
• Maintain accurate and organized client records
• Send reminders and follow-up communications as needed
• Participate in team meetings, coaching sessions, and ongoing training
• Deliver outstanding customer service while working independently in a remote environment

Requirements:

• Strong verbal and written communication skills
• Excellent customer service and interpersonal abilities
• Strong organizational and time management skills
• Ability to work independently in a remote environment
• Comfortable communicating with clients through multiple channels
• Positive attitude with a professional and customer-focused approach
• Dependable, detail-oriented, and able to manage multiple responsibilities effectively
• Previous customer service experience is an advantage but not required