Customer Success Manager

Aria Systems is a provider of a cloud-based monetization platform for subscription- and usage-based businesses. They are seeking a Customer Success Manager to manage, expand, and retain their customer base while ensuring successful adoption of their platform and driving growth opportunities.

Responsibilities:

• Act as a proactive, consultative partner aligned to customer use cases, desired outcomes, and strategic priorities
• Guide customers through Aria’s features, products, and best practices to drive adoption, optimization, and measurable value
• Plan and deliver impactful business reviews, value reviews, and success planning sessions
• Translate customer goals into actionable success plans and platform adoption strategies
• Own a defined book of business with responsibility for both retention and expansion revenue
• Carry a quota tied to renewals, upsell, and cross-sell opportunities within existing accounts
• Proactively identify, qualify, and develop expansion opportunities across new use cases, business units, subsidiaries, and geographies
• Build and maintain a healthy pipeline of expansion opportunities through consistent customer engagement and strategic planning
• Forecast revenue accurately and manage deal progression using CRM and internal tools
• Align expansion initiatives to customer value realization, business outcomes, and long-term platform adoption
• Build and maintain strong, multi-threaded relationships across customer organizations
• Engage with senior stakeholders to support retention, satisfaction, and long-term partnerships
• Serve as a trusted advisor to customer leadership
• Nurture customer advocacy through references, case studies, and participation in customer programs
• Collect, synthesize, and communicate product feedback tied to customer needs and expansion requirements
• Identify and elevate feature requests that improve platform usability, scalability, and global readiness
• Work cross-functionally with Product, Support, Sales, and Marketing to ensure customer success
• Advocate for customers internally while balancing platform strategy and scalability
• Manage multiple customer relationships while maintaining strong organization, prioritization, and follow-through
• Maintain accurate account documentation, success plans, and opportunity tracking in CRM
• Participate in customer events and travel to customer sites 1–2 times per year as needed

Requirements:

• 3–5 years of experience in a customer-facing role (Customer Success, Account Management, or similar)
• Experience working with enterprise or mid-market customers in complex, multi-stakeholder environments
• Experience carrying and consistently achieving a quota
• Proven ability to identify, develop, and close expansion opportunities within existing accounts
• Strong communication, presentation, and relationship-building skills
• Comfort leading strategic conversations via web conferencing and in-person meetings
• Experience with CRM and Customer Success tools
• Ability to manage priorities independently in a fast-paced environment
• Experience with subscriptions, usage-based pricing, payments, or e-commerce strongly preferred