Agent Engineer

Wisq is an innovative HR platform that leverages AI technology to enhance HR operations and employee experiences. The Agent Engineer role involves working closely with customers to implement and optimize the Wisq platform, focusing on integrations and technical requirements to ensure successful deployments.

Responsibilities:

• Configure and deploy integrations with SSO, SCIM, HRIS/HCM platforms, and document management systems (examples: Workday, SharePoint, Dayforce)
• Work directly with customers to understand their unique HR processes and requirements and gather technical requirements
• Build agentic HR workflows leveraging the Wisq AI platform (Policy Administration, Employee Support, Service Delivery, and HR Operations)
• Leveraging Wisq's cutting-edge RAG technology, synchronize customer content and validate Harper's question-answering capabilities
• Develop configurable extraction algorithms to process diverse customer data formats—from bespoke performance review templates to non-standard file structures—in the data ingestion workflow
• Assist with HRIS updates and data maintenance
• Troubleshoot integration issues and ensure seamless data flow between systems
• Gather customer feedback and advocate for product improvements