Operations Project Manager

Terabase Energy is focused on digitalization and automation in large scale solar projects. The Operations Project Manager will oversee day-to-day operations of solar energy project management software, manage customer relationships, and coordinate with global operations teams.

Responsibilities:

• Support customer engagements, from booking to delivery, demonstrating operational excellence resulting in delighted customers
• Project manage field operations for data collection, solving/escalating issues that arise while proactively communicating with and managing customer expectations
• Identify, build, and maintain relationships with new and existing suppliers and contractors, negotiate contracts, and ensure the safe and efficient execution of contracts and services
• Monitor and control project costs to ensure projects stay within budget. Prepare cost estimates, track expenses, and work with finance teams to report on financial status
• Ensure that all project deliverables meet quality standards, are free from errors, and are delivered in a timely manner per customer contract service level agreements
• Become a power user of drone analysis tools and software to optimize processing workflows from start to finish – obtaining raw field data to generating and delivery of high-quality, frequent reporting & customer deliverables
• Stay current with industry and FAA sUAS regulations and ensure that all projects adhere to local, state, and federal guidelines
• Frequent cross-team coordination and communication including the management of incoming data from contracted pilots across project sites, and support for the analyst team
• Identify and address gaps in processes and procedures, resulting in improved, streamlined workflows
• Collaborate with other departments on operational requirements needed to meet customer deliverables and departmental priorities
• Maintain a complete understanding of our products and services
• Identify and promote changes in Terabase's technology stack to increase operational efficiency
• Assist the business unit operations director with daily operations and project management tasking including special projects and ad hoc tasking for Construct drone operations
• Serve as the face of Terabase for a portfolio of projects of key customers and manage their experience throughout the life of the engagement
• Work in partnership with the sales team to provide expanded services and support organic growth within existing accounts
• Act as a voice of the customer by representing their perspectives and interests in areas such as product roadmap, technical support, quality, etc
• Monitor and track performance for each project according to key operational efficiency and customer success metrics
• Develop and manage key performance indicators across the business unit driving objective measurement and improvement thereof daily operations across the workflows

Requirements:

• Bachelor's degree in engineering, business management, energy, or related field
• 3+ years' experience working as a project or operations manager in the solar or renewable energy industry, heavy construction, drone technologies, or aerospace industry
• Excellent time management and ability to execute multiple projects simultaneously
• Strong communication, customer relationship skills, and ability to communicate effectively and interact within a team environment
• Advanced or expert skill level in MS Suite of software (Outlook, Excel, PowerPoint, etc.)
• Experience working with project management tools and platforms such as JIRA and other Atlassian tools such as Confluence
• Experience leading a small team and working with remotely distributed contractors
• Willing to work in Hybrid (Home/Office) setup and work with minimal supervision
• Travel up to 40% of the time, primarily US-based project sites
• Experience and knowledge of PV plant components such as PV modules, trackers, inverters, HV systems, Wind, and BESS (battery energy storage systems) is a plus
• PMI Project Management Professional (PMP) certification
• FAA 14 CFR Part 107 sUAS certified drone pilot with experience operating drones (quadcopter & fixed wing equipment)
• Knowledge or experience working with photogrammetry and drone image processing software such as Pix4D, Agisoft Metashape, ODM, DroneDeploy, ArcGIS, SimActive Correlator3D, Propeller, etc