Customer Service Representative II

Role Overview

• Provides telephonic services to assist Clients’ employees in navigating healthcare and wellness programs
• Assists in reducing stress and saving time and cost for clients
• Solves complex or difficult benefit and/or claim issues
• Escalates issues when necessary to Claims, Eligibility Supervisors, and Client Managers

Requirements

• High School diploma or GED equivalent
• Minimum three years of insurance and/or benefits customer service experience
• Demonstrated experience with managing client advocacy cases
• Ability to effectively organize and prioritize work demands
• Possess excellent customer service skills
• Proficient in Microsoft Office Suite
• Excellent written and verbal communication skills
• Ability to work a flexible 37.5 hour work week in a call center environment

Benefits

• Health and wellness benefits
• 401(k) savings plan
• Pension plan
• Paid time off
• Paid parental leave
• Disability insurance
• Supplemental life insurance
• Employee assistance program
• Paid holidays
• Tuition reimbursement