Senior Business Systems Analyst "Hybrid"

Walgreens is a global leader in retail and wholesale pharmacy, dedicated to championing the health and wellbeing of communities across America. The Senior Business Systems Analyst is responsible for conducting complex research of existing processes and systems, developing detailed specifications, and managing various projects to enhance operational efficiency.

Responsibilities:

• Enable the automation team to automate the existing application flow by acting as an SME for the application
• Manage lab operations including ISO standardization and audit preparation
• Manage CRM database ensuring issues and client contacts are accurately document
• Deploy and manage EMR implementation project plans for several large specialties simultaneously
• Perform organize staff-based moves within the facility and ensure proper setup is accomplished
• Manage collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increase productivity
• Develop java processes for data transformation leveraging XML configuration for flexible table mapping from operational data store to the data warehouse
• Develop application to monitor cloud infrastructure and set alerts
• Develop and implement new DSM/TC setup to utilize VTS infrastructure more efficiently, significantly reducing number of backup-relate system incidents
• Project lead for production hardware setup, configuration and software deployment, security configurations, infrastructure testing, and license installations
• Work with IP division and outside counsel
• Test and review process improvements with Sr
• Power scripting with Perl, CGI, and JavaScript
• Used UML to develop use cases and story boards
• Provide troubleshooting of EMR applications by appropriate documentation and research of the issue
• Followed documented operational procedures as well as specific departmental and corporate policies are in compliance to Audit procedures and recommendations
• Managed collection efforts by updating databases, writing reference files, and creating standard operations procedures resulting in increased productivity
• Coordinated efforts across multiple infrastructure teams to audit current processes and procedures, and identify areas for improvement
• Developed and performed specific Disaster Recovery procedures and the periodic testing for system and application recovery
• Created and updated internet group documentation on policies, procedures, application requirements and escalation procedures
• Performed data analysis and created three-dimensional data drill-down cubes to assist management in making key decisions in various customer service areas
• Designed and directed the implementation of a high-availability mainframe CICS/DB2 application technical architecture for the Company's customer service system
• Communicate directly with clients, offering excellent customer service by responding to and answering their questions quickly and professionally
• Detail oriented and quality focused insurance professional, dedicated to attaining high customer satisfaction by providing excellent customer service
• Provide outstanding customer service by continuously updating customer on status of ticket and providing solutions or interim workarounds
• Collaborate with Integration/Interface team on testing, providing input for and execution of functional and integrated test scripts
• Developed functionality Test Scripts to test the system functionality based on approved system requirements
• Developed comprehensive quality assurance documentation including test plans, test scenarios and test scripts
• Reviewed technical specifications to develop test scripts
• Developed detailed test scripts for application releases
• Gathered requirements, analyzed business processes and performed system analysis to recommend operational workarounds and reduce implementation costs for the client
• Analyzed reported IT System/Application error data for business process improvements, training requirements and to generate reports for Sr. management
• Identified and prioritized business processes and dependencies needed to prepare Business Continuity and Emergency Preparedness Plans for business units
• Documented problems and resolutions for a thorough knowledge Base of products and understanding of standard and customer-specific business processes
• Attained 10% increased efficiency in field agent service by managing business process automation of incident management system
• Developed a Java utility in a credit application which did authentication of the users by validating the security questions
• Design and develop graphing utility for securities trading application -Develop Java service for clearing of OTC swaps
• Developed a subscriber to process notifications from stock exchange using observer pattern in Java
• Performed database transactions using Hibernates and mapped java objects to database tables using annotations
• Involved in development of N-tier web applications in Java/J2EE that involved database connectivity
• Review and analyze computer hardware and software specifications and determine feasibility and impact of implementing new or modified programs
• Provide telephone resolution to users for hardware and software configuration, Active Directory administration, upgrades and troubleshooting initiatives
• Assisted customers with the installation and ongoing operations of proprietary software and hardware for digital security video
• Saved hundreds of thousands of dollars by developing software and hardware purchasing policy implemented on national level
• Provided telephone consultation services for external customers on hardware and software issues on multiple workstation platforms

Requirements:

• Bachelor's degree in Computer Science, Information Technology, Mathematics
• Bachelor's Degree and at least 4 years of experience gathering / documenting requirements, modeling and providing general client / IT liaison support OR a High School Diploma/GED and at least 5 years of experience gathering / documenting requirements, modeling and providing general client / IT liaison support
• Experience with retail systems (pricing and promotions)
• Experience working with multiple teams