Customer Service Administrator

Europe Luxs® is an invitation-only forum that connects distinguished private investors and luxury brands. The Customer Service Administrator is responsible for delivering professional support to members, managing inquiries, and enhancing the member experience.

Responsibilities:

• Responding to inquiries via email, chat, and phone
• Managing member account information
• Assisting with onboarding and access issues
• Monitoring and documenting service requests
• Escalating complex issues to the appropriate internal teams
• Maintaining clear records within the CRM or support systems
• Supporting event-related communications
• Gathering feedback to improve the member experience
• Contributing to the refinement of service processes and standards

Requirements:

• Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction
• Experience enhancing Customer Experience through attentive service and proactive problem-solving
• Excellent Communication skills, both written and verbal, with the ability to interact with a high-profile, global clientele
• Previous experience in customer-facing roles, ideally within luxury, financial services, or membership-based organizations
• High level of professionalism, discretion, and cultural sensitivity when dealing with confidential and high-net-worth clients
• Strong organizational skills, attention to detail, and comfort working independently in a remote environment
• Proficiency with CRM or helpdesk tools and standard office software; ability to learn new systems quickly
• Relevant education or training in business, communications, hospitality, or a related field is beneficial