Business Analyst IV (6238)

itD is seeking a Business Analyst IV to lead and maintain global financial credit operations by ensuring operational continuity, strengthening risk controls, and supporting AI-driven process transformation across enterprise finance functions. The ideal candidate will bring deep expertise in financial credit operations, credit risk management, and global process ownership, with a proven track record of driving operational excellence, regulatory compliance, and cross-functional business process improvements.

Responsibilities:

• Lead day-to-day ownership of global end-to-end credit processes, including credit onboarding, credit application reviews, credit limit management, and account maintenance
• Ensure credit operations remain effective, compliant, and aligned with global best practices while minimizing financial risk and supporting revenue growth
• Support ongoing AI and automation initiatives by collaborating with Engineering, Product, and Finance teams to enhance AI-driven financial workflows
• Monitor AI-enabled operational processes, validate process performance, and ensure compliance controls remain embedded within automated workflows
• Partner with Global Risk, Finance, Revenue Operations, Legal, and Compliance teams to maintain strong financial controls, SOX compliance, and audit readiness
• Manage relationships with global BPO partners and oversee operational performance, process reporting, and continuous improvement initiatives
• Analyze operational metrics, identify process improvement opportunities, and provide recommendations that improve efficiency, scalability, and business outcomes
• Attend regular internal practice community meetings
• Collaborate with your itD practice team on industry thought leadership
• Complete client case studies and learning material (blogs, media material)
• Build out material to contribute to the Digital Transformation practice
• Attend internal itD networking events (in person and virtual)
• Work with leadership on career fast-track opportunities

Requirements:

• Bachelor's degree in Finance, Accounting, Business, Economics, or a related field
• 6+ years of experience in financial credit, credit risk management, collections, or revenue operations
• Strong knowledge of end-to-end credit management processes, including credit assessment, credit limits, portfolio management, collections, and dispute resolution
• Experience supporting AI, automation, or intelligent workflow solutions within finance or operations
• Strong understanding of financial controls, SOX compliance, audit requirements, and enterprise risk management
• Experience collaborating across Engineering, Product, Finance, Operations, and cross-functional business teams
• Experience managing or partnering with outsourced/BPO operations
• Strong analytical skills with experience using data to drive operational decisions and process performance
• Excellent stakeholder management and communication skills
• Experience within technology, advertising, or other high-growth organizations
• Experience with AI agents, agentic workflows, or intelligent automation in financial operations
• Knowledge of credit scoring models, predictive analytics, or financial risk modeling
• Experience supporting global billing, invoicing, accounts receivable, and multi-region financial operations
• Experience with process mining, Robotic Process Automation (RPA), or intelligent automation platforms
• Professional certifications such as CICM, FCI, FRM, or PRM
• Previous experience in interim or contingent workforce assignments
• Experience working within Shared Services or Global Business Services organizations