Product Manager

Cengage is a global education technology company dedicated to enhancing the learning experience for millions of learners. They are seeking a Product Manager for the Content Operations Platform to lead the development of a next-generation platform that streamlines editorial workflows and integrates advanced content creation tools, including AI-driven solutions.

Responsibilities:

• Define and own the vision and planning for the Content Operations Platform, ensuring alignment with long-term goals
• Collaborate with Content Production, editorial and engineering management leadership to communicate strategy and objectives, then develop and improve products with your team, including technology and design
• Drive continuous discovery by synthesizing internal and external user insights, market research, and data analytics to identify unmet needs and emerging trends
• Champion innovation by guiding rapid prototyping, experimentation, and iterative development with design and engineering
• Integrate modules for content generation, including tools powered by artificial intelligence, into the editorial platform to support authoring and collaboration
• Develop and maintain a product vision and plan that aligns with business goals and user needs
• Design and refine workflow orchestration features for scheduling, permissions, and task prioritization
• Implement tools and features for risk and capacity management related to content delivery, enabling proactive alerts and mitigation strategies
• Deliver dashboards and reporting capabilities for operational visibility, predictive insights, and pattern analysis
• Establish success metrics and supervise product performance and user feedback to advise future improvements and strategic pivots
• Operate within a Product Operating Model (POM), aligning content operations, editorial, engineering, and vendor teams to deliver cohesive solutions
• Work closely with project contributors and engineering teams to write clear user stories, prioritize backlog items, and ensure timely, high-quality iterative releases
• Partner with external suppliers for platform components and with engineering leads and key team members for evaluating build vs. buy decisions to accelerate delivery

Requirements:

• 5+ years in product management or related roles within organizations dedicated to innovation and development
• Understanding of editorial workflows, content lifecycle, and structured authoring
• Familiarity with generative AI concepts and frameworks (e.g language models, prompt and context engineering), automation, and workflow optimization
• Understanding of content management systems, digital asset management, and content delivery networks
• Experience with content workflow automation, metadata management, and content versioning systems
• Knowledge of content personalization, search systems, and recommendation engines
• Familiarity with content creation tools, authoring systems, and publishing platforms
• Strong analytical and critical thinking skills, with the ability to make data-informed decisions
• Excellent written and verbal communication skills; proven ability to write user stories and acceptance criteria
• Experience with agentic workflows and predictive analytics
• Understanding of educational technology domains and learning content requirements
• Experience in EdTech, publishing technology, or SaaS environments