Sr. PBM Client Implementation Project Manager - Remote

UnitedHealth Group is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Sr. PBM Client Implementation Project Manager will manage client onboarding projects and coordinate with internal departments to ensure successful implementation of pharmacy benefit plans. This role involves conducting client discussions, monitoring implementation status, and identifying risks to improve outcomes.

Responsibilities:

• Manage the entire client on - boarding project for implementation, main contact for the client
• Conduct the client benefit discussions with all parties and ensure client sign - off for their benefit intent forms
• Coordinate efforts with internal departments for the creation of formulary, specialty products and pharmacy networks
• Coordinate formulary / specialty disruption analysis to impacted membership
• Work with Operations, and Functional leaders to proactively identify implementation issues and drive their resolution
• Develop and present presentations for new business customer finalist presentations with Sales
• Facilitate meetings at various levels of the organization, including management weekly reviews
• Monitor, track and report implementation status and performance, internally and the client
• Identify implementation risks, implement a mitigation / action plan and drive improved outcomes, communicate to senior leadership
• Manages the implementation of pharmacy benefit plans for all direct business market types
• Ensure accuracy of plan updates and missed deliverables from all teams
• Manage pre - implementation audits with the audit department and the client
• Ability to mentor other team members within Implementation
• 20 - 25% travel

Requirements:

• 2+ years of experience in Pharmacy Benefit Management
• 2+ years in a Client Facing role
• 2+ years of Implementation project management experience or account management new or existing client implementations
• Proficiency with Microsoft Outlook, Excel, PowerPoint and Word (Outlook - manage email / Excel - input data and run reports / PowerPoint - create and edit presentations / Word - create and edit documents)
• Solid experience in influencing externally with soft power, driving cross - functional collaboration, and negotiating win - win solutions
• Proven ability to present to all levels of management and audiences
• Proven ability to ascertain client needs through active listening skills, and consultatively work with clients to achieve business objectives
• Proven effective skills for navigating and driving results across operations, network, and clinical domains in a highly complex, matrix environment
• PMP Certification
• Certified Pharmacy Technician
• Experience managing complex projects with various stakeholders
• Proficiency with Microsoft Project