Sr. Product Manager

PetDesk is a company focused on building infrastructure that connects veterinary clinics, pet owners, and industry partners. As a Senior Product Manager, you will own the strategy and execution of CarePath, collaborating with various teams to drive product adoption and scalability while enhancing customer experiences.

Responsibilities:

• Own and execute the product vision, strategy, and roadmap for CarePath, balancing short-term adoption goals with long-term platform growth
• Partner closely with strategic partners to align product investments with business objectives and maximize customer value
• Define and prioritize product initiatives that drive adoption, engagement, retention, and future revenue opportunities
• Translate business requirements into detailed product requirements, user stories, workflows, and acceptance criteria for engineering teams
• Manage execution across multiple teams and functions, coordinating sprint-level dependencies across Engineering, Data, UX, QA, and external partners to ensure timely delivery of customer and partner commitments
• Drive the development of data visibility and reporting solutions that provide actionable insights for customers and partners
• Champion intuitive user experiences that fit naturally into the fast-paced workflows of veterinary clinic teams
• Use customer feedback, analytics, experimentation, and market insights to evaluate performance and inform roadmap decisions
• Develop a deep understanding of CarePath's data model, customer journeys, partner integrations, and campaign architecture
• Establish strong working relationships with Engineering, Data, Design, QA, Commercial teams, and strategic partners, including Zoetis
• Drive resolution and alignment on key program decisions, including communication timing anchors, suppression rules, dosage threshold logic, and journey eligibility criteria
• Create and maintain a comprehensive campaign requirements framework documenting data dependencies, business rules, implementation complexity, and critical path requirements for current and future journeys
• Successfully coordinate the delivery of critical engineering and data workstreams required to support upcoming partner and medication journey launches

Requirements:

• 7+ years of Product Management experience in SaaS, healthcare technology, fintech, commerce, marketing technology, or other data-rich software environments
• Demonstrated success launching and scaling products or major feature sets from concept through customer adoption
• Experience conducting customer discovery, gathering requirements, and translating insights into product strategy and execution
• Strong understanding of APIs, integrations, and data models, with a proven ability to write detailed product requirements and work effectively with engineering teams throughout the development lifecycle
• Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making and prioritization
• Excellent communication and stakeholder management skills, including experience working with external customers or strategic partners
• Ability to thrive in ambiguous, fast-moving environments where priorities evolve and speed matters
• Experience in B2B2C software environments
• Experience with payments, loyalty programs, customer engagement, marketing automation, healthcare technology, or transactional platforms