Customer Service Representative I - Bilingual (Spanish)

CorVel Corporation is a national provider of risk management solutions. The Customer Service Representative is responsible for addressing client and provider inquiries through various communication channels while ensuring adherence to guidelines.

Responsibilities:

• Answer phone calls, return phone calls
• Answer emails from clients, providers and internal referring offices
• Review previous history of the provider in MedCheck, Scheck and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Additional duties as assigned

Requirements:

• Candidates must live in Dallas, TX with internet upload and download speeds of at least 80Mbps
• Knowledge of Workers Compensation fee schedules and regulations
• Effective verbal and written communication skills
• Good organizational skills and ability to multitask
• Detail oriented
• Proficiency with Microsoft applications
• Medical terminology and coding knowledge
• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries