Site Reliability Engineer

York Solutions, LLC is seeking a Site Reliability Engineer in a contract and remote capacity. The role focuses on providing production support for supply chain applications and involves working with AI/ML tools to enhance operational efficiency.

Responsibilities:

• SRE / production support for vendor-coded, on-prem enterprise supply chain applications (OMS, WMS, TMS, P2P, or ERP class)
• Willingness and proven history of working US shift (Central Time) and participating in global 24x7 on-call rotation
• Supply chain application experience across order management, warehouse, procurement, and transportation domains; TMS experience required
• Hands-on experience applying AI/ML or GenAI tools (Copilot, Claude, ChatGPT, Codex, or equivalent) for operational efficiency: log analysis, RCA drafting, runbook creation, ticket summarization, or automation script generation
• AIOps concepts: anomaly detection, event correlation, predictive alerting, and automated remediation
• Proven experience authoring, validating, and performing gap analysis on operational runbooks and standard operating procedures
• PLM vulnerability management: CVE triage, CVSS scoring, patch planning, compensating controls, and coordination with security teams and vendors
• ServiceNow service ticket management: incident, problem, change, request, and CMDB workflows; queue ownership; SLA adherence
• Strong SQL skills: query tuning, stored procedures, execution plans, index analysis, log/replication review (SQL Server and/or Oracle)
• Red Hat Enterprise Linux (RHEL) administration on VMs: patching, systemd, storage/LVM, networking, performance tuning, shell scripting (Bash), Python
• Kafka operations: topic/partition design, consumer group monitoring, lag remediation, schema registry, DLQ handling, broker health
• REST API design, troubleshooting, and instrumentation; experience with API gateways, authentication (OAuth/JWT), and payload tracking
• Stargate API framework: configuration, integration patterns, and troubleshooting for client-facing and internal services
• VMware / virtualization fundamentals: snapshots, HA clusters, resource allocation, and DR failover testing
• Deep experience with cron / scheduled job frameworks, batch processing, and job orchestration
• Monitoring/observability tools: Dynatrace, Splunk, Grafana, Prometheus, SolarWinds, or equivalent
• Networking fundamentals: load balancers, firewalls, proxies, DNS, TLS/SSL certificate management
• Root cause analysis and executive-level written/verbal communication

Requirements:

• 5+ years SRE / production support for vendor-coded, on-prem enterprise supply chain applications (OMS, WMS, TMS, P2P, or ERP class)
• Willingness and proven history of working US shift (Central Time) and participating in global 24x7 on-call rotation
• Supply chain application experience across order management, warehouse, procurement, and transportation domains; TMS experience required
• Hands-on experience applying AI/ML or GenAI tools (Copilot, Claude, ChatGPT, Codex, or equivalent) for operational efficiency: log analysis, RCA drafting, runbook creation, ticket summarization, or automation script generation
• AIOps concepts: anomaly detection, event correlation, predictive alerting, and automated remediation
• Proven experience authoring, validating, and performing gap analysis on operational runbooks and standard operating procedures
• PLM vulnerability management: CVE triage, CVSS scoring, patch planning, compensating controls, and coordination with security teams and vendors
• ServiceNow service ticket management: incident, problem, change, request, and CMDB workflows; queue ownership; SLA adherence
• Strong SQL skills: query tuning, stored procedures, execution plans, index analysis, log/replication review (SQL Server and/or Oracle)
• Red Hat Enterprise Linux (RHEL) administration on VMs: patching, systemd, storage/LVM, networking, performance tuning, shell scripting (Bash), Python
• Kafka operations: topic/partition design, consumer group monitoring, lag remediation, schema registry, DLQ handling, broker health
• REST API design, troubleshooting, and instrumentation; experience with API gateways, authentication (OAuth/JWT), and payload tracing
• Stargate API framework: configuration, integration patterns, and troubleshooting for client-facing and internal services
• VMware / virtualization fundamentals: snapshots, HA clusters, resource allocation, and DR failover testing
• Deep experience with cron / scheduled job frameworks, batch processing, and job orchestration
• Monitoring/observability tools: Dynatrace, Splunk, Grafana, Prometheus, SolarWinds, or equivalent
• Networking fundamentals: load balancers, firewalls, proxies, DNS, TLS/SSL certificate management
• Root cause analysis and executive-level written/verbal communication