Business Analyst
United States of America
Full Time
1 week ago
$66,000 - $123,000 USD
No H1B
Key skills
Business AnalysisData AnalysisQuality Assurance TestingHelp Desk SupportRequirements DocumentationTest Plan DevelopmentMicrosoft SQL ServerDatabase QueryingSQLSQL ServerCritical ThinkingProblem Solving
About this role
Berkley Professional Liability is a leading provider in the management liability marketplace. They are seeking a Business Analyst to partner between IT and business teams, providing software application support and conducting data analysis to enhance operational efficiency.
Responsibilities:
- Partner between IT and the business teams to provide software application support related to business analysis, data analysis, quality assurance testing, and help desk support
- Review, analyze and evaluate user requests, coordinate and monitor requests to a successful resolution
- Elicit and document business requirements, create test plans and perform quality assurance testing plus provide training for implemented requirements
- Work closely with business users to understand their needs and identify inefficiencies and areas for improvement
- Identify opportunities for process improvements and contribute to ongoing optimization efforts
- Create user stories and other documentation of business requirements, processes, and solutions
- Work closely with developers to ensure understanding and implementation of requirements and user stories
- Develop and execute test plans to ensure a functional application is delivered
- Participate in testing and validating system changes and processes meet business requirements
- Troubleshoot and resolve issues reported by end users
- Provide training and support to end users
Requirements:
- Bachelors degree
- 5+ years of related IT experience
- Ability to identify and create detailed requirements
- Excellent oral and written communications skills. Ability to communicate clearly and concisely
- Strong knowledge and experience with Microsoft SQL server querying databases
- Detail oriented with strong analysis, problem solving and critical thinking skills
- Self-motivated to learn new processes independently, with little supervision
- Ability to work independently and with others
- Ability to take ownership, determine urgency of situations, and respond accordingly
- Strong organizational skills
- Occasional travel to meet with end users