Project Manager

SmartSimple, Foundant Technologies, and GivingData provide software solutions that help mission-driven organizations manage data, workflows, grants, and social impact. The Project Manager will lead customer onboarding, implementation, and expansion projects for philanthropy organizations using the company’s SaaS platform, coordinating cross-functional teams to deliver high-quality outcomes.

Responsibilities:

• Lead end-to-end implementation projects, from kickoff through go-live and transition to Customer Support
• Create detailed project plans, timelines, and resource allocations based on customer requirements
• Coordinate internal technical resources, consultants, and customer stakeholders to ensure on-time delivery
• Monitor project progress and proactively manage risks, issues, and dependencies
• Maintain clear and consistent status reporting for customers and internal teams
• Serve as the primary point of contact for customers during implementation
• Facilitate workshops, discovery sessions, and requirement-gathering discussions
• Communicate technical concepts in a clear, business-oriented way
• Manage customer expectations, scope, and priorities to ensure alignment throughout the project
• Create Executive level steerco materials
• Validate that configured solutions meet customer business needs and follow best practices
• Collaborate with solution architects, technical consultants, and engineering teams to resolve blockers
• Oversee data migration, integrations, and user acceptance testing (UAT)
• Ensure projects follow established implementation methodologies and quality standards
• Provide customer feedback and insights to Sales, Product and support for ongoing improvement
• Partner with Sales and Digital Transformation during pre-sales cycles for scoping, estimating, and proposal development
• Transition customers seamlessly to Customer Success/Support post go-live with documented handoff notes
• Contribute to continuous improvement of implementation methodologies, templates, and playbooks
• Identify opportunities to improve project efficiency, scalability, and customer outcomes

Requirements:

• 3–7+ years of project management experience, ideally within SaaS, software implementation, or IT services
• Strong understanding of SaaS delivery models, data migration, integrations, and cloud technologies
• Demonstrated ability to manage multiple concurrent projects in a fast-paced environment
• Excellent communication, facilitation, and stakeholder-management skills
• Ability to translate business requirements into actionable technical tasks
• PMP, CSM, PRINCE2, or other PM certifications
• Prior experience working in a Professional Services or Customer Success organization
• Familiarity with API integrations and data mapping concepts
• Experience in enterprise SaaS software (e.g., CRM, ERP, HRIS, security, analytics)