Project Manager

Zayo Group is a provider of mission-critical bandwidth to impactful companies, with a vast network across North America and Europe. The Project Manager will be responsible for managing regional projects and innovation initiatives, ensuring the implementation of standards and fostering collaboration across teams to enhance process efficiencies and customer experience.

Responsibilities:

• Implement innovation initiatives across the region while working with the IPM Manager, Directors, and regional leadership to execute the region’s strategy
• Plan, organize, and oversee adoption of innovations across functional teams to deliver defined objectives and meet company strategic objectives
• Collaboratively work with cross functional members of the Operations team across the region while also ensuring standardization and alignment with other regional teams
• Develop processes, workflows, and trainings to ensure usage consistency among teams throughout the region
• Lead implementation & training of systems, tools, processes, & procedures for teams throughout the region
• Develop district OKRs that drive national and regional KPI results
• Develop reports to identify and assess areas of opportunity for improved process efficiencies and performance
• Monitor performance trends to drive meeting or exceeding targeted results
• Maintain knowledge of technology in use and/or innovations under development for its impact or potential impact on the operational business process
• Track action items and creating reports, presentations to demonstrate results and action plans
• Engage regional cross-functional teams and national Business Process Improvement teams with strong collaboration and effective communication for process improvement & OKR/KPI attainment

Requirements:

• Bachelor's Degree or equivalent experience required
• Minimum five (5) years of telecommunications experience or equivalent work experience required
• Minimum five (5) years of project management experience with measured results
• Strong business and financial acumen
• Strong project planning and management skills
• Strong agenda facilitation and team development skills
• Strong presentation skills – must possess strong public speaking skills
• Excellent leadership, interpersonal, verbal, and written communication skills
• Must have strong cross-functional collaboration skills and demonstrated ability to successfully influence other cross-functional teams from managers to individual contributors
• The ideal candidate will possess both an expertise in reporting and analytics as well as an understanding of workflows, customer needs, and underlying technology
• The candidate must have strong analytical skills and proven ability in determining the root cause of problems and the base set of conditions for their occurrence
• He/she must exhibit the ability to assess the priority and severity of issues by understanding business objectives, technical costs, and user needs as well as weigh alternatives for resolution
• Curiosity, initiative, and drive, along with the ability to quickly learn new technology, and a willingness to think strategically and tactically will be critical to success in this position
• Ability to diagnose workflow problems and institute remedies
• The individual must possess and employ the highest ethical and business standards and always conduct himself/herself with the greatest degree of professional integrity
• Master of Business Administration preferred
• Experience with Six Sigma, Lean Principles and/or PMP a plus but not required