Product Manager, Epic Services

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems. The Epic Product Manager will focus on understanding business problems and identifying scalable Epic-based solutions, shaping Epic strategy and standards, and working closely with various teams to ensure high-performing operations.

Responsibilities:

• Serve as an expert in Epic functionality, current capabilities, and future roadmap
• Set strategy for Epic upgrades, enhancements, and feature adoption
• Evaluate Epic functionality for applicability and value
• Spend significant time with Operations to understand workflows, challenges, and successes
• Translate business needs into Epic standards and adoption strategies
• Lead discovery to understand underlying problems before defining solutions
• Apply creative problem‑solving and solution‑oriented thinking
• Form clear, prescriptive recommendations with rationale and tradeoffs
• Lead requirements and scoping across Ops, Epic, Innovation, Product, and Data initiatives
• Inform Epic SOMs based on functionality and best practices
• Own development and maintenance of Epic playbooks
• Identify integration needs and opportunities, translating operational requirements into scalable Epic‑aligned integration approaches, including third-party systems
• Educate and partner across Epic Services on Epic standards and functionality
• Partner closely with Partnership Success to support consistent messaging to clients
• Participate in Epic RevCyclers and lead workgroups as needed

Requirements:

• Bachelor's degree required
• 5+ years of Epic experience in healthcare operations or an IT environment
• Epic certification(s) in Patient Access, Hospital Billing, Professional Billing, or HIM
• Deep Epic functional expertise
• Strong executive‑ready communication skills
• Creative, solution‑oriented problem‑solving mindset
• Experience in product management, solution design, or operational strategy