The Rise CollectiveRemote
CSM - Customer Success Manager
United States of America
Full Time
2 hours ago
$55,000 - $70,000 USD
No H1B
Key skills
MarketingAd platformsCustomer Relationship Management (CRM)Website analytics toolsAccount managementCustomer successProject coordinationAI tools (Claude)AIClaudeAnalyticsCRMCommunicationTime ManagementCollaborationCustomer SuccessAccount Management
About this role
The Rise Collective is a marketing agency that focuses on full-funnel growth for its clients. The Customer Success Manager will own the full client relationship across a book of accounts, ensuring clients are informed and satisfied while coordinating with the internal team to drive projects forward.
Responsibilities:
- Serve as the primary point of contact for assigned clients
- Run regular client check-ins and proactive updates on progress, results, and next steps
- Own project status across all accounts; always know what's done, in progress, and blocked
- Pull direction from the internal team (ads, automation, strategy) and translate it into clear client communication
- Drive projects forward by coordinating across the team and clearing blockers
- Surface client feedback, new requests, and shifting priorities back to the team
- Work closely with the execution team to ensure work is delivered on time and to standard
- Build strong, trusting relationships that drive long-term retention
- Daily execution of team & administrative tasks
- Morning Check-in
- End of Day report
- Check and respond to all client messages/emails
- Update project statuses in Notion
- Review active client projects for blockers
- Follow up with internal team on pending deliverables
- Log client updates in Client Update Logs
- Update CRM with any account changes or notes
Requirements:
- Background in both marketing and tech/digital tools (e.g. experience with ad platforms, CRMs, automation, or website/analytics tools)
- 2+ years in account management, customer success, or client-facing agency role
- Strong project coordination skills
- Clear, proactive communicator
- Self-starter who drives things to done without being chased
- Strong Adoption of AI tools and workflows (Claude)
- Authorized to work in the U.S. (W-2)
- Sole full-time commitment
- Client relationship management
- Project coordination and tracking
- Written and verbal communication
- Cross-team collaboration
- Prioritization and time management