Field Service Technician – Customer Service

Premier Tech Growers and Consumers is a leading supplier in the industrial automation and packaging equipment sector. The Field Service Technician role involves servicing and maintaining advanced systems while providing customer training and support to enhance manufacturing efficiency.

Responsibilities:

• Manage uptime by proactively identify and address customers’ challenges
• Advise and train customers on the equipment
• Understand and integrate customer operations and management needs into clear actions and recommendations
• Facilitate a harmonious relationship with customers and team members across functions
• Report daily on activity, book travels, and report timesheet and expenses in timely manner
• Provide technical phone support for troubleshooting and supporting colleagues
• Maintain availability for communication with management and customer
• Promote services, parts, retrofits and training recommendations to customers in line with helping them reach their objectives
• Audit equipment and provide recommendations to optimize uptime
• Test equipment to make sure it meets safety regulations
• Promote health and safety to mitigate risks and safety issues
• Adapt to a changing travel and work schedule. Weekly travel is required. The ability to shift priorities and role with changes is key to taking care of our customer base
• Work up to 12 hours per day, possibly nights and weekends as per customer request

Requirements:

• Proven work experience as a field service technician with electromechanical, pneumatic or hydraulic equipment
• Ability to interpret electrical, mechanical, pneumatic schematics
• PLC troubleshooting experience, i.e., the ability to upload and download
• High safety proficiency
• Consultative selling skills
• Excellent time management skills
• Great communication and training skills
• Proficiency in Microsoft Word, Excel, Outlook
• Ability to climb a ladder and lift a minimum of 50 lb weight
• Valid US passport and up-to-date state driver's license
• U.S. work authorization required (sponsorship not currently available); must be able to travel internationally as needed
• Robotics — FANUC or similar preferred
• Associate degree with emphasis in mechanical, electrical or automation, preferred but not an absolute requirement
• Service of packaging machinery — an asset