IT Project and Business Analyst

Tungsten Automation is a company specializing in Intelligent Automation software for government agencies. The IT Project and Business Analyst collaborates with cross-functional teams to manage business initiatives, resolve support issues, and implement effective solutions.

Responsibilities:

• Independently elicit requirements using interviews, workflow analysis, requirements workshops, and surveys to provide business process descriptions, business requirements, use cases, and user stories
• Collaborate with project team members (developers, admins, QA) to establish the technical vision and analyze tradeoffs between usability and performance needs
• Perform analysis of potential solutions against business requirements and financial impact to identify the best solution for the business
• Actively engages with internal customers throughout all stages of the project lifecycle
• Responsible for current state/future state process mapping on a project, feature, user story, etc
• Supports quality assurance through test plan and/or script creation, QA team collaboration, and project team validation
• Act as a facilitator for UAT (User Acceptance Testing) with the client, third party vendors or other testers that use the product, leveraging acceptance criteria defined with internal customers
• Collaborate effectively with stakeholders, ensuring clear communication and business partner satisfaction
• Drives decisions, removes barriers, and leads the team and the project
• Plan, execute, and finalize IT projects according to strict deadlines and within budget
• Define project scope, goals, and deliverables that support business goals in collaboration with senior management and stakeholders
• Coordinate and manage project resources, including team members, third-party contractors, and consultants
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans
• Develop and deliver project status reports, proposals, and presentations
• Leverages generative AI and automation tools to enhance business processes, analyze trends, support decision-making, and improve employee or customer experiences

Requirements:

• A minimum of five (5) years of prior IT experience, including at least three (3) years related BA and PM experience
• Demonstrated experience and success working in an Agile environment, with a high level of comfort adapting to iterative processes
• Strong experience with writing business requirements, process flow mapping, use cases and user stories
• Strong communication and collaboration skills, ability to influence without authority
• Detail oriented and possess exceptional organizational, time management, critical thinking and problem-solving skills
• Experience using AI tools to analyze data, design workflows, optimize processes, or support strategic initiatives; ability to evaluate AI outputs for accuracy and bias
• Ability to design prompts and workflows for AI tools
• Experience testing, validating, and refining AI-generated outputs
• Understanding of responsible AI use, ethics, and data governance
• A college degree, ideally a B.S. in Computer Science, MIS, Business Administration, or Finance is preferred, but equivalent experience is considered too